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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197750122
Report Date: 01/14/2025
Date Signed: 01/14/2025 11:00:37 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2024 and conducted by Evaluator Mayra Rivera
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20241114144515
FACILITY NAME:MAGIC CAROUSEL MONTESSORI PRESCHOOL 2FACILITY NUMBER:
197750122
ADMINISTRATOR:CARMEN CERDAFACILITY TYPE:
850
ADDRESS:28200 BOUQUET CANYON ROADTELEPHONE:
(818) 912-1512
CITY:SANTA CLARITASTATE: CAZIP CODE:
91350
CAPACITY:80CENSUS: 35DATE:
01/14/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Carmen Cerda, DirectorTIME COMPLETED:
10:51 AM
ALLEGATION(S):
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Staff do not allow parents into the daycare
INVESTIGATION FINDINGS:
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On Tuesday, January 14, 2025, Licensing Program Analyst (LPA), Mayra Rivera conducted an unannounced complaint inspection and to deliver findings. Upon LPA Rivera arrival, LPA observed 35 preschool children with staff #1, staff #2, staff #3, staff #4, and staff #5 present providing care and supervision. LPA met with director Carmen Cerda who granted access and guided LPA Rivera on a tour of the facility.

During the course of this investigation, LPA Mayra Rivera, conducted confidential interviews with parents and staff. Based on the confidential interviews with parents, all parents stated they have no concerns with the quality of care provided at Magic Carousel and have not been denied access to enter their children classroom. The interviews conducted with staff indicated they try not to allow parents enter the classrooms due to safety concerns but did let a parent stay in the classroom to observe their child. The interviews conducted by LPA Rivera did not support nor confirm the above allegation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20241114144515
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MAGIC CAROUSEL MONTESSORI PRESCHOOL 2
FACILITY NUMBER: 197750122
VISIT DATE: 01/14/2025
NARRATIVE
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This agency has investigated the complaint alleging parents’ personal rights. At this time, it is determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated. No deficiency given at this time.

Exit interview was conducted with director Carmen Cerda. The director was provided a copy of the appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these forms.



The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2