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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197750122
Report Date: 02/21/2025
Date Signed: 02/21/2025 01:33:53 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2025 and conducted by Evaluator Mayra Rivera
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250220100554
FACILITY NAME:MAGIC CAROUSEL MONTESSORI PRESCHOOL 2FACILITY NUMBER:
197750122
ADMINISTRATOR:CARMEN CERDAFACILITY TYPE:
850
ADDRESS:28200 BOUQUET CANYON RD UNIT KTELEPHONE:
(818) 912-1512
CITY:SANTA CLARITASTATE: CAZIP CODE:
91350
CAPACITY:80CENSUS: 29DATE:
02/21/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Carmen Cerda, DirectorTIME COMPLETED:
01:40 PM
ALLEGATION(S):
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Staff did not prevent day care child from injuring another day care child
INVESTIGATION FINDINGS:
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On Friday, February 21, 2025, Licensing Program Analyst (LPA), Mayra Rivera conducted an unannounced complaint inspection in regards the above allegation. Upon LPA Rivera arrival, LPA observed 29 preschool children with staff #1, staff #2, staff #3, and staff #4, present providing care and supervision. LPA met with director Carmen Cerda who granted access and guided LPA Rivera on a tour of the facility.

During the course of this investigation, LPA Mayra Rivera, conducted confidential interviews with staff and reviewed evidence. Based on the confidential interviews with staff #1 and evidence, staff #1 did not provide adequate supervision in which resulted personal rights violation. The preponderance of evidence standard has been met; therefore, the above allegation is found to be Substantiated. California Code of Regulations, Title 22 101223 Personal Rights (a)(2)- To be accorded safe, healthful, and comfortable accommodations, furnishings, and equipment to meet his/her needs. are being cited on the attached LIC9099D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 02/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2025 and conducted by Evaluator Mayra Rivera
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250220100554

FACILITY NAME:MAGIC CAROUSEL MONTESSORI PRESCHOOL 2FACILITY NUMBER:
197750122
ADMINISTRATOR:CARMEN CERDAFACILITY TYPE:
850
ADDRESS:28200 BOUQUET CANYON RD UNIT KTELEPHONE:
(818) 912-1512
CITY:SANTA CLARITASTATE: CAZIP CODE:
91350
CAPACITY:80CENSUS: 29DATE:
02/21/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Carmen Cerda, DirectorTIME COMPLETED:
01:40 PM
ALLEGATION(S):
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9
Unqualified staff was left alone with day care children
INVESTIGATION FINDINGS:
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On Friday, February 21, 2025, Licensing Program Analyst (LPA), Mayra Rivera conducted an unannounced complaint inspection in regards the above allegation.

Upon LPA Rivera arrival, LPA observed 29 preschool children with staff #1, staff #2, staff #3, and staff #4, present providing care and supervision. LPA met with director Carmen Cerda who granted access and guided LPA Rivera on a tour of the facility.

During the course of this investigation, LPA Mayra Rivera, conducted confidential interviews with staff and reviewed staff files. Based on the confidential interviews with staff and staff records, the staff in the 2’s classroom know as the Hungry Caterpillars are fully qualified staff and can supervise up to 12 preschool children. The interviews and record review conducted by LPA Rivera did not support nor confirm the above allegation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 02/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 12-CC-20250220100554
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MAGIC CAROUSEL MONTESSORI PRESCHOOL 2
FACILITY NUMBER: 197750122
VISIT DATE: 02/21/2025
NARRATIVE
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This agency has investigated the complaint alleging unqualified staff was left alone with day care children. At this time, it is determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated. No deficiency given at this time.

Exit interview was conducted with director Carmen Cerda. The director was provided a copy of the appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these forms.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 02/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 12-CC-20250220100554
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MAGIC CAROUSEL MONTESSORI PRESCHOOL 2
FACILITY NUMBER: 197750122
VISIT DATE: 02/21/2025
NARRATIVE
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Upon receipt of this report, the licensee shall post any licensing report documenting a type “A” citation. This must remain posted for 30 days during hours of operation. In addition to posting this report, the licensee will also provide copies to the parents of the children in care for up to one year.

A copy of LIC 9224 - Acknowledgement of Receipt of Licensing Reports was provided to the director and explained.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with director Carmen Cerda. The director was provided a copy of the appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these forms.

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 02/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 12-CC-20250220100554
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: MAGIC CAROUSEL MONTESSORI PRESCHOOL 2
FACILITY NUMBER: 197750122
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/21/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/24/2025
Section Cited
CCR
101223(a)(2)
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Personal Rights-(a) The licensee shall ensure that each child is accorded the following personal rights:(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced by:

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Director stated staff #1, was removed from the class, had a meeting with staff #1 and will emphazie the importance of active supervision to all staff during their monthly meetings.
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Based on evidence and interviews the facility did not comply with the section cited above in staff# 1 did not provide adequate supervision in which resulted personal rights violation to a child which poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 02/21/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/21/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5