197800131-4-11-2025-11-AS-EMAZ-DHPP9Q-20250616110729

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197800131
Report Date: 04/11/2025
Date Signed: 04/11/2025 01:45:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2025 and conducted by Evaluator Antonine Richard

COMPLAINT CONTROL NUMBER: 11-AS-20250304155108

FACILITY NAME:	CHATEAU LONG BEACH		FACILITY NUMBER:	197800131
ADMINISTRATOR:	ESPERANZA NAAKTGEBOREN		FACILITY TYPE:	740
ADDRESS:	3100 E. ARTESIA BLVD.		TELEPHONE:	(562) 428-5371
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90805
CAPACITY:	184	CENSUS: 94	DATE:	04/11/2025
		UNANNOUNCED	TIME BEGAN:	08:01 AM
MET WITH:	ESPERANZA NAAKTGEBOREN		TIME COMPLETED:	02:10 PM

ALLEGATION(S):

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Staff do not respond to residents's for assistance in a timely.
Staff member did not accord dignity to resident in care.
Staff do not report incidents involving residents as necessary.

INVESTIGATION FINDINGS:

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On 04/11/2025, at 08:00 AM, Licensing Program Analyst (LPA) Antonine Richard made a subsequent complaint visit to the facility above. LPA met with the Administrator Esperanza Naaktgeboren and Assistant Administrator Jennifer Rivas, and the purpose of today's visit was explained.

Investigation consisted of the following:
On 03/13/2025, LPA toured the facility, interviewed seven Staff #1-7 (S1-S7), interviewed seven residents #1 (R1-R7), and reviewed and collected, Resident Roster (dated 03/13/2025) staff roster (dated 03/13/2025), Physician Report (dated 12/16/2024, 03/07/24, and 01/27/25), Incident Report (dated 02/03/2025 to 03/05/25). Response by room number (dated 03/01/25 to 03/13/25) and APS/Ombudsman/Long Beach Police Department (LBPD) report.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 04/11/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 11-AS-20250304155108

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: CHATEAU LONG BEACH	FACILITY NUMBER: 197800131
	VISIT DATE: 04/11/2025

NARRATIVE

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Allegation #1: Staff do not respond to residents' requests for assistance in a timely manner.

It is being alleged that staff take hours and hours to respond to the call light after residents request assistance, which is concerning because someday a resident could be on the floor with their head cracked open or something. On 03/13/25, between 11:00 am to 1:00 pm, LPA Richard interviewed seven (7) residents (R1- R7). 6 out of 7 denied the allegation and stated that most of us are independent, the staff always tried to assist when we pushed the call button or when we outside in the ground and need assistance. On 03/13/25, between 2:00 pm to 3:00 pm LPA interviewed seven (7) staff (S1-S7), 7 out of 7 denied the allegation and stated that the facility has a call light system, when a resident presses the call light anyone available would go and assisted the resident, we don’t choose who to assist or not to assist. This is our job to make sure all the residents who need assistance get to be assisted. On 04/11/25, at 10:40 am, LPA inspected two residents' bedrooms, # 233, and # 238, LPA pressed the call light and found the facility staff answered the call light in less than 2 minutes.

Based on the interviews, observation, and record reviews, there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is Unsubstantiated.

Continued LIC9099C

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 04/11/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 11-AS-20250304155108

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: CHATEAU LONG BEACH	FACILITY NUMBER: 197800131
	VISIT DATE: 04/11/2025

NARRATIVE

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Allegation #2: Staff member did not accord dignity to resident in care.

It is being alleged that staff refused to listen to the resident and slammed the facility door closed. On 03/13/25 between 11:00 pm to 1:00 pm, LPA interviewed seven (7) residents (R1- R7). 5 out of 7 residents denied the allegation and stated that staff treated them with respect and dignity. They also stated that the residents need to treat the staff how they want to be treated themselves. R3 stated that the residents sometimes yelled and cursed at the staff. They also stated the facility gives them quality care and expressed their satisfaction living here. On 03/13/25, between 2:00 pm to 3:00 pm, LPA interviewed seven (7) staff (S1- S7). 7 out of 7 denied the allegation and stated they tried their best to treat all residents with dignity and respect, especially since we know this is their home.

Based on the interviews and observation, there was not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is Unsubstantiated.

Allegation #3: Staff do not report incidents involving residents as necessary.

It is being alleged that there have been four different physical fights/altercations between residents and residents, but the facility doesn’t report these incidents to the Licensing Department.

Continued LIC9099C

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 04/11/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 11-AS-20250304155108

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: CHATEAU LONG BEACH	FACILITY NUMBER: 197800131
	VISIT DATE: 04/11/2025

NARRATIVE

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On 03/13/25, LPA reviewed and obtained one (1) month of the Unusual Incident Report (dated 02/02/25 to 03/05/25), which indicated that the facility did report the fight to the Licensing Department, APS, and the Ombudsmen, and the Long Beach Police Department (LBPD) was called on 03/01/25. On 03/13/25, between 11:00 am to 1:00 pm, LPA interviewed seven (7) residents (R1- R7). 6 out of 7 denied the allegation and stated that the police usually come to the facility after a resident fight. LPA interviewed R3, who stated that the staff did call 911 when was insulted by another resident, and the police came, and R3 is pressing charges against the other resident for battery and R3 is going to court. On 03/13/25, between 2:00 pm to 3:00 pm, LPA interviewed seven (7) staff (S1- S7). All denied the allegation and stated that the facility would call the LBPD if the fights were serious and fill out the Unusual Incident/Injury Report to Licensing and APS/Ombudsman and send it out. LPA interviewed S1, who stated that when an incident happened at the facility, they would immediately report the incident to the right agency whether any injury occurred.

Based on the interviews and record reviews, there was not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is Unsubstantiated.

No deficiencies were cited. Exit interview conducted. A copy of this report was provided to the Administrator Esperanza Naaktgeboren.

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 04/11/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025

LIC9099 (FAS) - (06/04)

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