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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197800131
Report Date: 04/16/2025
Date Signed: 04/16/2025 04:00:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2025 and conducted by Evaluator Lizeth Villegas
COMPLAINT CONTROL NUMBER: 11-AS-20250408082511
FACILITY NAME:CHATEAU LONG BEACHFACILITY NUMBER:
197800131
ADMINISTRATOR:ESPERANZA NAAKTGEBORENFACILITY TYPE:
740
ADDRESS:3100 E. ARTESIA BLVD.TELEPHONE:
(562) 428-5371
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:184CENSUS: 94DATE:
04/16/2025
UNANNOUNCEDTIME BEGAN:
09:23 AM
MET WITH:Executive Director Esperanza NaaktgeborenTIME COMPLETED:
04:05 PM
ALLEGATION(S):
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Staff did not seek timely medical attention for resident.
Staff are not mitigating the spread of infectious outbreaks in the facility.
INVESTIGATION FINDINGS:
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On 04/16/25 at 9am Licensing Program Analyst (LPA) Villegas conducted an initial complaint visit regarding the allegation(s) above. LPA met with Executive Director (ED) Esperanza Naaktgeboren as the purpose of the visit was explained.

The investigation consisted of the following: On 04/16/25 LPA obtained copies of the following; staff roster, client roster, April 2025 cleaning schedule, laundry schedule, Orkin service reports (dates: 01/17/25, 02/20/25, 3/28/25). On 04/16/25 LPA obtained copies of the following for clients #1-2 (C1-C2), facesheet, physicians report, physicians orders, needs and service plan, pre appraisal, MAR for March 2025-April 2025, and shower logs. On 04/16/25 from 11am- 12:10 pm LPA conducted interviews with clients #1-8 (C1-C8) and from 1:00pm-2:35pm LPA conducted interviews with ED, and staff #1-4 (S1-S4). On 04/16/25 from 2:35pm- 3:05 pm LPA conducted toured 5 bedrooms and checked 10 mattresses.

The investigation revealed the following:
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20250408082511
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: CHATEAU LONG BEACH
FACILITY NUMBER: 197800131
VISIT DATE: 04/16/2025
NARRATIVE
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Allegation: Staff did not seek timely medical attention for resident.
It is being alleged that staff sis not seek timely medical attention to resident in care. On 04/16/25 from 11am- 12:10 pm LPA conducted interviews with C1-C8 regarding the allegation above, 6 of 8 clients interviewed denied the allegation above, 1 of 8 clients interviewed reported having to wait 2 hours for EMT services, 1 of 8 clients interviewed reported not having to need any medical attention. On 04/16/25 from 1:00pm-1:30pm LPA conducted interview with ED, regarding the allegation above, ED denied the allegation above. On 04/16/25 from 1:30pm-2:35pm LPA conducted interviews with S1-S4 regarding the allegation above, 4 of 4 staff interviewed denied the allegation above, 2 of 4 staff interviewed added that a client will be assessed by med tech, ALW nurse, or Wellness director prior to 911 being called.

Allegation: Staff are not mitigating the spread of infectious outbreaks in the facility.
It is being alleged that a client in care was bitten by insects that felt like bed bugs. On 04/16/25 from 11am- 12:10 pm LPA conducted interviews with C1-C8 regarding the allegation above, 7 of 7 clients interviewed denied the allegation above, 1 of 8 clients interviewed reported being pocked by an unknown bug. On 04/16/25 from 1:00pm-1:30pm LPA conducted interview with ED, ED denied the allegation above and reported that there are procedures in place for if bed bugs were observed at the facility. Per ED, pest control services the facility once a month, but are called for additional service if needed. On 04/16/25 from 1:30pm-2:35pm LPA conducted interviews with S1-S4 regarding the allegation above, 4 of 4 staff interviewed denied the allegation above and reported that if bed bugs were observed client(s) in the bedroom would be isolated, provided with treatment, mattress would be bagged, all laundry would be washed, and pest control would be contacted as needed. Per 4 of 4 staff interviewed reported body checks are conducted by caregivers, med techs, or ALW nurse. On 04/16/25 LPA conducted tour of 5 bedrooms and checked 10 mattresses. The mattresses in the following rooms were checked, 111, 123, 209, 213, and 214, LPA observed all mattresses to be clean and in good condition, have a mattress cover, rooms were cleaned, no insects or bed bugs were observed. On 04/16/25 LPA conducted a review of C1's file, there are no body checks documented as C1 does not require assistance with showers. On 04/16/25 LPA conducted a review of Orkin service reports dated: 01/17/25, 02/20/25, and 3/28/25, there is no indication that the facility has been treated for bed bugs.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.
Exit interview conducted, and a copy of this report was provided.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2