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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197800131
Report Date: 05/01/2025
Date Signed: 05/01/2025 03:26:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2025 and conducted by Evaluator Lizeth Villegas
COMPLAINT CONTROL NUMBER: 11-AS-20250423162106
FACILITY NAME:CHATEAU LONG BEACHFACILITY NUMBER:
197800131
ADMINISTRATOR:ESPERANZA NAAKTGEBORENFACILITY TYPE:
740
ADDRESS:3100 E. ARTESIA BLVD.TELEPHONE:
(562) 428-5371
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:184CENSUS: 98DATE:
05/01/2025
UNANNOUNCEDTIME BEGAN:
09:06 AM
MET WITH:Administrator ESPERANZA NAAKTGEBORENTIME COMPLETED:
03:20 PM
ALLEGATION(S):
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Staff is opening resident’s mail.
INVESTIGATION FINDINGS:
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On 05/01/25 at 9am Licensing Program Analyst (LPA) Villegas conducted an initial complaint visit regarding the allegation(s) above. LPA met with Administrator (A1) Esperanza Naaktgeboren as the purpose of the visit was explained.

The investigation consisted of the following: On 05/01/25 LPA obtained copies of the following; staff roster, client roster, and copies of the following for residents #1-3 (R1-R3), facesheet, physicians report, physicians orders, needs and service plan, medication list, and admission agreement. On 05/01/25 from 10am-11:50 am LPA conducted interviews with residents #1-9 (R1-R9) and from 1:00pm-2:00pm LPA conducted file review for R1-R3. On 5/1/25 from 2pm- 3:10pm LPA conducted interviews with (A1), and staff # (S1).
The investigation revealed the following:
Allegation: Staff is opening resident’s mail
It is being alleged that someone at the front desk is opening selective pieces of residents mail.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 05/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20250423162106
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: CHATEAU LONG BEACH
FACILITY NUMBER: 197800131
VISIT DATE: 05/01/2025
NARRATIVE
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On 05/01/25 from 10am-11:50 am LPA conducted interviews with R1-R9 regarding the allegation above, 7 of 9 residents interviewed denied the allegation above and reported they have not received any open mail from staff. 2 of 9 residents interviewed confirmed the allegation above and reported that staff did not notify residents that their packages were delivered and that the package was placed in the med room. On 5/1/25 from 2pm- 2:20pm LPA conducted interviews with (A1), and staff #1-2 (S1-S2). During interview with A1 on 5/1/25, A1 denied the allegation above and reported that mail is only opened upon consent from residents with visual impairments. A1 Continued to report that if a resident receives a package that is suspected to be medications that package will be provided to the med room staff. On 5/1/25 LPA conducted interviews with S1-S2 regarding the allegation above 2 of 2 staff interview denied the allegation above and reported medication packages are sent to the med room, med room staff will have the resident open the package, and if the resident does not have an order for the medication delivered the resident is informed that the medication will be kept in the med room.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, and a copy of this report was provided.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 05/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/01/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2