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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197800131
Report Date: 05/29/2025
Date Signed: 05/29/2025 02:05:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2025 and conducted by Evaluator Antonine Richard
COMPLAINT CONTROL NUMBER: 11-AS-20250304155108
FACILITY NAME:CHATEAU LONG BEACHFACILITY NUMBER:
197800131
ADMINISTRATOR:ESPERANZA NAAKTGEBORENFACILITY TYPE:
740
ADDRESS:3100 E. ARTESIA BLVD.TELEPHONE:
(562) 428-5371
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:184CENSUS: 100DATE:
05/29/2025
UNANNOUNCEDTIME BEGAN:
11:58 AM
MET WITH:Esperanza NaaktgeborenTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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Staff do not respond to residents' requests for assistance in a timely manner.
Staff member did not accord dignity to resident in care.
Staff do not report incidents involving residents as necessary.
INVESTIGATION FINDINGS:
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This report serves to clarify investigation findings and is created to supersede the LIC 9099 and LIC 9099-C reports created on 04/11/25. Although this report supersedes the previous report, the complaint investigation findings remain the same. On 05/29/2025, Licensing Program Analyst (LPA) Antonine Richard conducted a subsequent complaint investigation visit. LPA met with Administrator Esperanza Naaktgeboren, and the purpose of today’s visit was explained. On 04/11/2025, at 08:00 AM, LPA Richard made a subsequent complaint visit to the facility above. LPA met with the Administrator, and Assistant Administrator, and the purpose of the visit was explained.
The Investigation consisted of the following: On 03/13/2025, LPA toured the facility, interviewed seven Staff #1-7 (S1-S7), interviewed seven residents #1-7 (R1-R7), and reviewed and collected, Resident Roster (dated 03/13/2025) staff roster (dated 03/13/2025), Physician Report (dated 12/16/2024, 03/07/24, and 01/27/25), Incident Report (dated 02/03/2025 to 03/05/25). Response by room number (dated 03/01/25 to 03/13/25) and APS/Ombudsman/Long Beach Police Department (LBPD) report.
Reports continued LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 11-AS-20250304155108
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: CHATEAU LONG BEACH
FACILITY NUMBER: 197800131
VISIT DATE: 05/29/2025
NARRATIVE
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Allegation #1: The Staff does not respond to the resident's requests for assistance in a timely manner.

This complaint alleges that staff take hours to respond to call lights after residents request assistance. On March 13, 2025, between 11:00 AM and 1:00 PM, LPA Richard interviewed seven residents #1-7 (R1-R7). Six out of seven residents denied the allegation, stating that most of them are independent and that the staff always tries to assist when they press the call button or when they are outside on the grounds and need help.

On the same day, between 2:00 PM and 3:00 PM, LPA Richard interviewed seven staff members #1-7 (S1-S7). All seven staff members denied the allegation, stating that when a resident presses the call light, anyone available will go to assist the resident. They emphasized that staff do not pick and choose whom to assist; it is their job to ensure that all residents who need help receive it.

Additionally, on March 13, 2025, at 10:00 AM, LPA Richard inspected two residents' bedrooms, #233 and #238. LPA Richard pressed the call light and found that the facility staff responded in less than two minutes.

Based on the interviews, observation, and record reviews, there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is Unsubstantiated.

Reports continued LIC9099-C

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 11-AS-20250304155108
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: CHATEAU LONG BEACH
FACILITY NUMBER: 197800131
VISIT DATE: 05/29/2025
NARRATIVE
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Allegation #2: Staff member did not accord dignity to the resident in care.

This complaint alleges that a staff member refused to listen to a resident. On March 13, 2025, between 11:00 AM and 1:00 PM, the Licensing Program Analyst (LPA) interviewed seven residents #1-7 (R1-R7). Five out of the seven residents denied the allegation, stating that the staff treated them with respect and dignity. They also mentioned that residents should treat the staff as they would like to be treated themselves. Resident R3 noted that sometimes residents yelled and cursed at the staff. The residents also expressed their satisfaction with the quality of care provided at the facility.

On the same day, between 2:00 PM and 3:00 PM, the LPA interviewed seven staff members #1-7 (S1-S7). All seven staff members denied the allegation and emphasized that they strive to treat all residents with dignity and respect, especially since they know that this is the residents’ home.

Based on the interviews and observation, there was not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is Unsubstantiated.

Reports continued LIC9099-C

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 11-AS-20250304155108
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: CHATEAU LONG BEACH
FACILITY NUMBER: 197800131
VISIT DATE: 05/29/2025
NARRATIVE
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Allegation #3: Staff do not report incidents involving residents as necessary.

This complaint alleges that there have been four separate physical altercations between residents, but the facility has not reported these incidents to the Licensing Department. On March 13, 2025, the Licensing Program Analyst (LPA) reviewed one month of the Unusual Incident Reports, dated from February 2, 2025, to March 5, 2025. These reports indicated that the facility did report a fight to the Licensing Department, Adult Protective Services (APS), the Ombudsman, and that the Long Beach Police Department (LBPD) was contacted on March 1, 2025.

On March 13, 2025, during the time frame of 11:00 AM to 1:00 PM, the LPA interviewed seven residents #1-7 (R1-R7). Six out of the seven residents denied the allegation, stating that the police typically arrive at the facility after a resident fight. Resident #3 (R3) specified that staff called 911 after resident was insulted by another resident, resulting in police intervention. resident is pressing charges against the other resident for battery and is scheduled to appear in court.

Between 2:00 PM and 3:00 PM on the same day, the LPA interviewed seven staff members #1-7 (S1-S7). All staff denied the allegation and stated that the facility would contact the Long Beach Police Department (LBPD) if any fights were serious. They also confirmed that they would complete the Unusual Incident/Injury Report to inform Licensing and APS/Ombudsman and send it out.

Reports continued LIC9099-C

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 11-AS-20250304155108
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: CHATEAU LONG BEACH
FACILITY NUMBER: 197800131
VISIT DATE: 05/29/2025
NARRATIVE
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Staff member S1 noted that any incident occurring at the facility would be reported immediately to the appropriate agency, regardless of whether an injury occurred.

Based on the interviews and record reviews, there was not enough evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is Unsubstantiated.

No deficiencies were cited. Exit interview was conducted. A copy of this report was provided to Administrator Esperanza Naaktgeboren.

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5