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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197800131
Report Date: 09/17/2025
Date Signed: 09/17/2025 04:58:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2025 and conducted by Evaluator Troy Watson
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20250724125527
FACILITY NAME:CHATEAU LONG BEACHFACILITY NUMBER:
197800131
ADMINISTRATOR:ESPERANZA NAAKTGEBORENFACILITY TYPE:
740
ADDRESS:3100 E. ARTESIA BLVD.TELEPHONE:
(562) 428-5371
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:184CENSUS: 102DATE:
09/17/2025
UNANNOUNCEDTIME BEGAN:
03:14 PM
MET WITH:Esperanza Naaktgeboren - AdministratorTIME COMPLETED:
04:58 PM
ALLEGATION(S):
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Staff unlawfully evicted a resident.
INVESTIGATION FINDINGS:
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On 09/17/25 Licensing Program Analyst (LPA) Troy Watson conducted a subsequent complaint visit. LPA Watson met with the Administrator Esperanza Naaktgeboren and explained the purpose of the visit was to investigate the above allegation. LPA Watson was granted entry into the facility.

The investigation consisted of the following:

On 08/01/2025 LPA Watson requested and obtained the following: Resident Roster, Staff Roster, and an (SIR) Special incident Report. LPA Watson conducted interviews with Staff#1 - Staff #3 (S1-S3). On 09/17/2025 LPA Watson conducted interviews with Resident #1- Resident #8.

CONTINUED ON LIC9099-C

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20250724125527
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: CHATEAU LONG BEACH
FACILITY NUMBER: 197800131
VISIT DATE: 09/17/2025
NARRATIVE
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The investigation revealed the following:

Allegation: Staff unlawfully evicted a resident

On 08/01/2025 between 10:18AM – 12:15PM LPA Watson conducted interviews with Staff #1 – Staff #3 (S1-S3). Of those interviewed 3 out of 3 staff denied the above allegation. On 09/17/25 between 3:14PM – 4:00PM the department conducted interviews with Residents #1- Residents #8 (R1-R8) 8 out of 8 residents interviewed denied the above allegation. LPA Watson interviewed C1 and R1 and both parties stated that no eviction was ever given. Based on interviews, record reviews, observations and information gathered, there is insufficient evidence to support the allegation: Staff unlawfully evicted a resident. Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited so no citation was given.

An exit interview with the Administrator Esperanza Naaktgegeboren was completed and a copy of the report provided.
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:

DATE: 09/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2