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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197800131
Report Date: 02/11/2026
Date Signed: 02/11/2026 04:17:01 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2025 and conducted by Evaluator Troy Watson
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20250724125527
FACILITY NAME:CHATEAU LONG BEACHFACILITY NUMBER:
197800131
ADMINISTRATOR:ESPERANZA NAAKTGEBORENFACILITY TYPE:
740
ADDRESS:3100 E. ARTESIA BLVD.TELEPHONE:
(562) 428-5371
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:184CENSUS: 100DATE:
02/11/2026
UNANNOUNCEDTIME BEGAN:
03:10 PM
MET WITH:Administrator - Esperanza Naaktgeboren TIME COMPLETED:
04:16 PM
ALLEGATION(S):
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Staff unlawfully evicted a resident.
INVESTIGATION FINDINGS:
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*This report does not supersede the previous report dated 09/17/25 but is used to clarify findings*
On 02/11/2026 at approximately 03:07PM LPA Troy Watson conducted a subsequent complaint visit. LPA Watson met with the Administrator Esperanza Naaktgeboren and explained the purpose of the visit. LPA Watson was granted entry into the facility.

The investigation consisted of the following:

On 08/01/2025, at approximately 10:18 AM, LPA Watson requested and obtained the following documents: Resident Roster, Staff Roster, and Special Incident Reports (08/27/25 - 09/01/25). On 09/17/2025, between 03:14 PM – 04:58 PM, the department conducted interviews with Staff #1–#3 (S1–S3) and Residents #2–#8 (R2–R8).
CONTINUED ON LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20250724125527
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: CHATEAU LONG BEACH
FACILITY NUMBER: 197800131
VISIT DATE: 02/11/2026
NARRATIVE
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An attempt to interview Resident #1 was made but (R1) was no longer residing at the facility during the interviews.

The investigation revealed the following:

Allegation: Staff unlawfully evicted a resident.

This complaint alleges that Resident #1 (R1) was unlawfully evicted from the facility.

On 08/01/2025 LPA Troy Watson conducted an interview with Administrator Esperanza Naaktgeboren, Staff#1 (S1). The department interviewed Administrator S1 and the administrator confirmed that no eviction notice was ever served or had occurred.

On 08/01/2025, between 10:18 AM and 12:15 PM, the department interviewed Staff #1–#3 (S1-S3). Out of those interviewed, 3 out of 3 denied the allegation that a resident was unlawfully evicted from the facility. On 09/17/2025, between 3:14 PM and 4:00 PM, the department interviewed Residents #2–#8 (R2–R8). Out of those interviewed, 7 out of 7 residents denied the allegation that a resident was unlawfully evicted from the facility. LPA Watson requested from the facility a copy of an eviction notice pertaining to R1, but no documentation was available because an eviction notice was never served.

Based on interviews, record reviews, observations, and the information gathered, there is insufficient evidence to support the allegation that staff unlawfully evicted a resident. Although the allegation may have occurred or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is deemed unsubstantiated.

No deficiencies were cited, and no citation was issued.

An exit interview was conducted with Administrator Esperanza Naaktgeboren and a copy of the report was provided.
SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2