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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197801605
Report Date: 02/17/2026
Date Signed: 02/17/2026 06:07:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2026 and conducted by Evaluator Gabriela Castro
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260212132322
FACILITY NAME:MOUNTAIN VIEW CENTERFACILITY NUMBER:
197801605
ADMINISTRATOR:LAURA HERNANDEZFACILITY TYPE:
740
ADDRESS:715 WEST BASELINE ROADTELEPHONE:
(909) 626-6633
CITY:CLAREMONTSTATE: CAZIP CODE:
91711
CAPACITY:40CENSUS: 38DATE:
02/17/2026
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Laura Hernandez, Administrator TIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Licensee does not ensure facility maintains insurance with plan of operation.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Gabriela Castro conducted an unannounced complaint visit on 02/17/2026 to deliver findings related to the above allegation. LPA met with Administrator Laura Hernandez and explained the purpose of the visit.

Licensing Program Analyst (LPA) Gabriela Castro conducted an unannounced complaint visit on 02/17/2026 to deliver findings related to the above allegation. LPA met with Administrator Laura Hernandez and explained the purpose of the visit.

The investigation included a review of the client roster, staff roster, review of facility insurance coverages. LPA also conducted interviews with one (1) staff member (S1),and one witnesses (W1).

(continued on 9099C)

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Gabriela Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20260212132322
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: MOUNTAIN VIEW CENTER
FACILITY NUMBER: 197801605
VISIT DATE: 02/17/2026
NARRATIVE
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Allegation: Licensee does not ensure facility maintains insurance with plan of operation.

It is alleged that the licensee failed to ensure the facility maintains required insurance coverage as outlined in the facility’s Plan of Operation and licensing requirements. During record review, LPA observed liability insurance coverage effective from 03/09/2023 through 04/09/2026. LPA contacted the insurance broker, who confirmed that liability insurance is currently maintained and verified the coverage limits.

Based on the investigation conducted, which included interview with staff and witness there was insufficient evidence to support the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was held, and a copy of this report was provided.
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Gabriela Castro
LICENSING EVALUATOR SIGNATURE:

DATE: 02/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2