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32 | The Investigation revealed the following:
Allegation: Staff do not ensure that residents' dietary needs are met.
It is alleged that the residents at the facility are not being provided with filling or nutritious meals. LPA toured kitchen and dining area and observed sufficient supply of perishable and non-perishable foods. LPA observed meal being served during dinner hour on 4/2/26 and it was same as what was listed on the weekly menu that was provided to LPA, breaded chicken, potatoes and vegetables, plates being served appeared to be of a good amount/portion of food. LPA interviewed 9 residents and 7 out of 9 residents denied the allegation and stated that the food amount is fine, they feel they are provided with enough food and second servings are provided if asked. LPA interviewed 6 staff and each denied the allegation, S1 and S4 explained that there are 2 rounds for meal times and the first round may be limited as these residents are on monitored diets or diabetic diets, however, if the resident is persistent even after they are reminded of the dietary restrictions an extra plate will be provided.
Allegation: Staff do not maintain facility clean.
It is alleged that the patio at the facility is filthy with cigarette butts everywhere. LPA toured facility, the front patio appeared clean with very few cigarette butts observed (no more than 6), the back patio area that is designated for smoking did appear to have more cigarette butts on the ground, there were around 8-10 residents smoking in the area, LPA observed 4 of these residents throwing their cigarette butts in a tree planter and on the floor, prior to leaving the facility LPA observed a maintenance staff sweeping the area. LPA interviewed 6 staff and each denied the allegation and stated that although the area may get a bit dirty throughout the day there is a maintenance staff and housekeepers that will sweep and try to maintain the area as clean as possible, staff mentioned that a majority of the residents are smokers and will throw the cigarette buts on the ground rather than the ash tray or trash cans that are placed in the area for their convenience. LPA interviewed 9 residents and each stated they notice that the patio does get messy with cigarette butts, however, staff are seen cleaning the area in the morning and throughout the day.
Based on statements and interviews conducted with staff/residents and LPA’s observations, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.
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