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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198003049
Report Date: 06/13/2025
Date Signed: 06/16/2025 06:41:50 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2025 and conducted by Evaluator Mary Silva
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250509091443
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198003049
ADMINISTRATOR:OLMOS, JAYLEENFACILITY TYPE:
850
ADDRESS:4514 LARK ELLENTELEPHONE:
(626) 332-4001
CITY:COVINASTATE: CAZIP CODE:
91722
CAPACITY:68CENSUS: 42DATE:
06/13/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Director Jessica MurphyTIME COMPLETED:
11:05 AM
ALLEGATION(S):
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Staff did not safeguard the confidentiality of day care child’s records.
INVESTIGATION FINDINGS:
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On 06/13/25 Licensing Program Analyst (LPA) Mary Silva conducted a subsequent complaint inspection to conclude the investigation regarding the above complaint allegation. The purpose of the inspection was explained. LPA met with director Jessica Murphy, who guided LPA on a tour of the facility. There was a total of 42 children present and 6 staff.

Complainant alleged Staff did not safeguard the confidentiality of day care child’s records.
During this investigation, interviews were conducted with the director, and assistant director, LPA obtained a copy of the facility roster, parent handbook, employee handbook, sign in and sign out sheets from May 5th-May 7th, 2025, along with emails sent from parent #1 to facility, text messages between staff #1 and an acquaintance, written letter from staff #1 to corporate office in regards to the incident and the Incident report submitted to CCL Department by facility.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 33-CC-20250509091443
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003049
VISIT DATE: 06/13/2025
NARRATIVE
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During the course of interviews conducted, a disclosure was made that corroborates with the above complaint allegation. On 04/24/25, staff #1 confirmed to an acquaintance child # 1 attends facility over a text message, therefore not safeguarding the confidentiality of a daycare child.

Based on interviews and disclosures made during the department investigation, the preponderance of evidence and the standard has been met, therefore, the above allegation are found to be substantiated. California Code of Regulations (Title 22 Division & Chapter), are being cited on the attached deficiencies page LIC 9099-D.

A notice of site visit was given and must remain posted for 30 days. Appeal Rights provided.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Appeal rights were provided.

Exit interview conducted and report was reviewed with the director Jessica Murphy.
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SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20250509091443
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003049
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/03/2025
Section Cited
CCR
101221(c)(1)
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(c)All information and records obtained from or regarding children shall be confidential.
(1)The licensee shall be responsible for safeguarding the confidentiality of record contents. This requirement is not met as evidenced by:
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Director stated the facility will have an all staff meeting by the end of June 2025 to address the importance of maintaining the confidentiality of children in care. A copy of the sign in sheet, and agenda will be submitted to LPA by POC due date 07/03/25
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Based on interviews conducted, staff #1 did not comply with the section cited above staff #1 confirmed to an acquaintance child #1 attends facility which poses/posed a potential health, safety or personal rights risk to the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 06/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/13/2025
LIC9099 (FAS) - (06/04)
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