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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198003089
Report Date: 11/07/2025
Date Signed: 11/07/2025 12:24:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/18/2025 and conducted by Evaluator Cynthia Reyes
COMPLAINT CONTROL NUMBER: 33-CC-20250818131147
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198003089
ADMINISTRATOR:AMANDA SANCHEZFACILITY TYPE:
850
ADDRESS:830 W. MERCEDTELEPHONE:
(626) 918-5608
CITY:WEST COVINASTATE: CAZIP CODE:
91791
CAPACITY:84CENSUS: 52DATE:
11/07/2025
UNANNOUNCEDTIME BEGAN:
08:07 AM
MET WITH:LAURA ARELLANO- ASSISTANT DIRECTORTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Neglect/Lack of Supervision-
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Cynthia Reyes conducted an unannounced site inspection to investigate the above complaint allegation. This inspection is to ensure the health and safety standards as required by the regulations governing child care centers are met. LPA met with Laura Arellano, Assistant Director.

During the course of this investigation, LPA conducted Interviews, and received and reviewed documents.

Neglect/Lack of Supervision- Reporting Party (Rp) stated her child sustained injuries while in care at the facility on August 12, 2025. the RP states upon pickup, she noticed bruises on Oliver’s arm, scratches on his back, bruising on his lower back, a visible bump and bruise on his forehead, bruising around his neck area, scratches on the face, and scratches on his chest, but she did not receive a satisfactory explanation from staff as to how these injuries occurred. Per interview with complainant this was the child's first school setting and she wanted and expressed extra supervision of her child. Continue on next page
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20250818131147
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003089
VISIT DATE: 11/07/2025
NARRATIVE
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Per interviews the parent was verbally told, and it is recommended for all parents of a first-time child that maybe the child start with short part time days at the day care for them to get used to it and how the facility gives the parents that free day to see how the child does before the official start day. Even on the free day the child had his first incident report and parents continued to bring the child on his official start date.

Per interviews with staff and declarations obtained, the child was only in care for a couple of days for only a few hours a day and was crying a lot and did not want to do anything with the other children, did not want to eat or sleep, would pinch the staff, kick, throw himself to the ground and even try to climb the fence because he wanted his dad, staff would try to console him and he would say no and he would push the staff away. Staff stated they tried everything, and they even wrote up the incident reports and verbally made mom and dad aware of the incidents and the marks they observed on the child from his actions throughout the day, mom and dad signed the reports that they were aware. Directors stated they may need better communication to show the parents where the incidents took place. Per review of the parent handbook, parents will be given an incident report at time of pick up and it also states if a child needs treatment by a health care professional, the facility will make every effort to contact the parent. They child never needed a medical professional to treat his injuries, however per Interviews it was stated that the mom was contacted regarding the child's injuries because of the way the child was throwing himself to the ground and because of the marks the child sustained by the falls.

Although the allegations may have happened or is valid there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Appeal rights were provided.

Exit interview was conducted and report was reviewed with Laura Arellano, Assistant Director.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2