<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198003091
Report Date: 01/30/2026
Date Signed: 01/30/2026 02:06:31 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/13/2025 and conducted by Evaluator Kruz Long
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20251113090406
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198003091
ADMINISTRATOR:AMANDA SANCHEZFACILITY TYPE:
830
ADDRESS:830 W. MERCEDTELEPHONE:
(626) 918-5608
CITY:WEST COVINASTATE: CAZIP CODE:
91791
CAPACITY:36CENSUS: 11DATE:
01/30/2026
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Laura Arellano, Assistant DirectorTIME COMPLETED:
02:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff are not keeping children safe from other children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 01/30/2026, Licensing Program Analyst (LPA) Kruz Long conducted an unannounced complaint visit for the purpose of delivering complaint investigation findings for the above allegation. LPA met with Laura Arellano, Assistant Director and explained the purpose of the visit. There are 16 children enrolled and 11 children are present with 3 Staff in 2 classrooms.

During the course of the investigation, LPA interviewed Staff #1(S1) to Staff #4(S4) in the office. LPA toured the toddler classrooms with S1 on two separate visits. LPA obtained a copy of the children roster, facility policy and copies of incident reports and records for Child #1(C1) to Child #2(C2). Interviews were conducted with Parent #1 (P1) to Parent #3 (P3).

page 1 of 2

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20251113090406
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003091
VISIT DATE: 01/30/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Regarding the allegation: Staff are not keeping children safe from other children. Reporting Party (RP) alleged that C2 was bitten and scratched by other children in the facility on several occasions. LPA reviewed facility incident reports dated between 04/29/25 to 09/15/25 for C1 and C2. Incident reports revealed 19 incidents of biting. C1 bit other children including C2 and on one occasion scratched another child. Interviews with Staff confirmed that C1 has biting and scratching behaviors but the incidents did not cause serious injuries. Although S2 to S4 stated that S1 discussed C1’s behaviors and they were provided training to separate and talk to C1 when behaviors occur, biting incidents continued. The facility has a policy for persistent inappropriate behaviors but not specific to biting and scratching. According to S1, parents of C1 and C2 were informed of the biting incidents but a plan to remediate was not discussed. Rather, three therapists work with C1 on a daily basis, however, S1 stated that therapists do not provide documentation for therapy sessions. Interviews with P1 to P3 did not provide corroborating information. Children were not interviewed due to age.

Based on LPA’s record review and interviews which were conducted, the preponderance of the evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, Article 06, 101223(a)(2) is being cited on the attached LIC9099D.

An exit Interview was conducted and a copy of this report and appeal rights along with Notice of Site visit was provided to the Assistant Director Laura Arellano. Notice of Site visit must be posted for 30 days.

page 2 of 2
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20251113090406
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003091
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/20/2026
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Staff will receive additional training regarding children's personal rights and facility will create a plan to prevent future incidents of this nature from reoccuring. Proof of correction will be provided to the department by the POC date.
8
9
10
11
12
13
14
Incident reports revealed 19 incidents of biting. C1 bit other children including C2 and on one occasion scratched another child.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:

DATE: 01/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5