198003097-11-14-2022-33-CC-BVON-CL78QC-20221114214252

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198003097
Report Date: 11/14/2022
Date Signed: 11/14/2022 04:36:40 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/17/2022 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20220817164806

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198003097
ADMINISTRATOR:	MARGIE ZARATE		FACILITY TYPE:	850
ADDRESS:	3443 S. NOGALES STREET		TELEPHONE:	(626) 965-9611
CITY:	WEST COVINA	STATE: CA	ZIP CODE:	91792
CAPACITY:	60	CENSUS: 42	DATE:	11/14/2022
		UNANNOUNCED	TIME BEGAN:	03:10 PM
MET WITH:	Director, Margie Zarate		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Facility is operating out of ratio

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to deliver findings on the above allegation. A COVID risk assessment was conducted upon entry and appropriate PPE was used. LPA met with Assistant Director, Valerie Rodriguez, to whom the reason for the visit was explained. Assistant Director guided LPA on a tour of the facility. LPA observed forty-two (42) children and seven (7) staff present at the facility during this inspection.

During this investigation LPAs Razo and Babcock conducted interviews with nine (9) staff, including the Director, four (4) parents, and five (5) children. LPA’s Razo and Babcock also obtained several documents related to the complaint allegation, including but not limited to: a copy of the Facility Roster (LIC 9040), Child Supervision Records (CSR’s) and parent sign-in/sign-out sheets for the month of August, and a copy of the class schedules.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 11/14/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20220817164806

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198003097
	VISIT DATE: 11/14/2022

NARRATIVE

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Allegation #1: Facility is operating out of ratio

According to the allegation, the facility was short staffed on multiple occasions.

During visits conducted for this investigation, the facility was observed by LPAs to be operating within the required teacher-child ratio requirements. On 08/18/22 (41 children with 7 staff), 08/26/22 (39 children with 6 staff), 10/25/22 (39 children with 8 staff) and 11/14/22 (42 children with 7 staff). LPA Razo reviewed qualifications of teachers at the facility and records reviewed showed the teachers to be qualified.

Additionally, Child Supervision Records (CSR’s), and parent sign-in/sign-out sheets for the month of August were obtained and reviewed and showed the facility appeared to be operating within the teacher-child ratio requirement.

No disclosures that the facility has operated out of ratio were made by staff, parents, or children during interviews.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is UNSUBSTANTIATED.
Notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

An exit interview was conducted, and a copy of this report was provide and reviewed with Director, Margie Zarate.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 11/14/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2022

LIC9099 (FAS) - (06/04)

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