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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198003098
Report Date: 04/27/2023
Date Signed: 04/28/2023 12:10:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/04/2023 and conducted by Evaluator Seung Lee
COMPLAINT CONTROL NUMBER: 33-CC-20230404084730
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198003098
ADMINISTRATOR:MARGIE ZARATEFACILITY TYPE:
840
ADDRESS:3443 NOGALESTELEPHONE:
(626) 965-9611
CITY:WEST COVINASTATE: CAZIP CODE:
91792
CAPACITY:42CENSUS: 6DATE:
04/27/2023
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Margie ZarateTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff yell at day care children.
Staff threaten day care children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Director Margie Zarate.

During the course of this inspection, LPA conducted interviewes, reviewed documents, and made observations in regards to the above allegation.

The complaint alleges that staff member (Staff#1) yelled at and verbally threatened a child in care. The reporting party did not specify the name of the child in the details of the allegation. The facility denied these allegations and made no disclosure. The complaint specified that Staff#1 confronted a child in care after they overheard something from of the children in care. The complaint mentioned that there was an incident at the school age center that resulted in the school age children not being able to use their cellphones while at the facility, but it is not clear how this incident is related to the allged interaction between Staff#1 and the school age child in care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20230404084730
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003098
VISIT DATE: 04/27/2023
NARRATIVE
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Interviews with the Director, staff members (including Staff#1), and children in the school age program did not produce any evidence that supported or went against the allegations. Staff#1 denied the allegations and made no disclosure. LPA Lee was not able to get in contact with the reporting party in order to obtain further information regarding the allegations. The allegations does mention a name in the details, but the name did not match with any of the children in the school age program or staff members. The complaint mentioned that the several complaints was made to the Director regarding Staff#1. The Director denied this allegation and made no disclosure.

Based on the details provided by the reporting party, the alleged interaction between Staff#1 and the child in care happened while transportation was being provided either in the morning or afternoon. This would mean that no other adult was present during the time the alleged interaction occurred. It is possible that a staff member did yell and threaten a child in care while providing them with transportation. However, it is also possible that alleged interaction did not happen since the reporting party did not specify certain details in the allegation and was not available for an interview to provide more context about the initial complaint details.

Therefore, based on the evidence collected during the investigation, the allegation Staff yelled and threatened a child in care may be valid. However, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegations are found to be unsubstantiated.

The notice of site inspection must remain posted for a period of 30 days during hours of operation. Failure to maintain posting will result in a civil penalty of $100.00 dollars.

Exit interview conducted with Director Margie Zarate. Appeal rights discussed and explained.
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 04/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2