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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198003098
Report Date: 07/14/2023
Date Signed: 07/14/2023 04:03:44 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2023 and conducted by Evaluator Nolan Tcheng
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20230612104758
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198003098
ADMINISTRATOR:MARGIE ZARATEFACILITY TYPE:
840
ADDRESS:3443 NOGALESTELEPHONE:
(626) 965-9611
CITY:WEST COVINASTATE: CAZIP CODE:
91792
CAPACITY:42CENSUS: 23DATE:
07/14/2023
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Margie Zarate - DirectorTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nolan Tcheng conducted an unannounced subsequent inspection of a complaint investigation, to deliver complaint findings. Upon arrival at 2pm, LPA met with Director Margie Zarate, to whom the purpose of the inspection was explained.

There were children present during the time of inspection. Census was taken. There were 23 children with 3 staff members.

During the course of the investigation, interviews were conducted with seven staff, five children, and 4 parents. File review was conducted for five children. Documentation in the form of Child Care Roster, incident reports, Field Trip Sign Up, Written Statement, and security camera stills, were obtained.

REPORT CONTINUES PAGE 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 33-CC-20230612104758
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003098
VISIT DATE: 07/14/2023
NARRATIVE
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Information from the complainant indicates that facility did not prevent Child #1 from getting hurt from Child #2 while in care.

Interview with the director indicates that there has been an incident recently regarding Child #1. Incident took place on 06/08/2023. Based on documentation reviewed, the incident that took place on 06/08/2023, does not corroborate what was in the allegation reported. LPA reviewed additional incident reports from close in recency to complaint being reported. A parent conference regarding Child #1 and Child #2 was conducted to help facilitate steps moving forward for the safety and care of facility children based on statements made from parent. Reports were created by the facility for incidents that have taken place.

Staff interviews did not disclose any consistent cases of a child being injured by another child. Staff #2 did corroborate the incident of Child #1 and Child #2 that the director stated. Upon review of incident reports regarding the two children involved, it did not support the allegation being reported. LPA conducted further review of any incident/injury reports that may have involved Child #1 and/or Child #2

Children interviews made no disclosures regarding the allegation.

Parent interviews made no disclosures regarding the allegation.

Based on information stated above, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative.

Exit interview was conducted with Director Margie Zarate at 2:55pm. Copy of Report provided.

END OF REPORT PAGE 2 of 2

SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4