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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198003101
Report Date: 08/11/2022
Date Signed: 08/11/2022 10:01:08 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2022 and conducted by Evaluator Monique Ayala
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20220506082304
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198003101
ADMINISTRATOR:MARY BRAMMERFACILITY TYPE:
850
ADDRESS:18727 CARMENITATELEPHONE:
(562) 924-8718
CITY:CERRITOSSTATE: CAZIP CODE:
90703
CAPACITY:125CENSUS: 19DATE:
08/11/2022
UNANNOUNCEDTIME BEGAN:
07:50 AM
MET WITH:Director, Mary BrammerTIME COMPLETED:
10:05 AM
ALLEGATION(S):
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Staff handled day care child in a rough manner.
INVESTIGATION FINDINGS:
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On August 11, 2022 at 7:50 am, Licensing Program Analyst (LPA) Monique Ayala conducted an unannounced inspection at the facility noted above and met with Director, Mary Brammer. The purpose of the inspection was to follow-up on the open complaint investigation for the allegation noted above. Based on the information obtained during the inspection, LPA was also able to deliver the complaint investigation findings.

During the inspection, LPA reviewed records and obtained copies of pertinent documents. LPA conducted interviews with the Director, Staff (S1), S2, S3, and S4. LPA attempted to interview children but due to the children's age and verbal skills, LPA was unable to obain statements related to the allegation.

During the course of the investigation, LPA attempted to obtain a copy of police report with the Cerritos Sheriff's Station. LPA attempted to contact eleven (11) parents, and was able to conduct telephone interviews with nine (9) parents. LPA was also able to conduct a telephone interview with the complainant. The facility reported the incident related to the complaint to the Department on April 14, 2022.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Monique Ayala
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20220506082304
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003101
VISIT DATE: 08/11/2022
NARRATIVE
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The confidential interviews revealed pertinent parties denying the allegation. There were no disclosures from witnesses of the incident that the allegation occurred. The interviews with parents and staff denied concerns regarding the care and supervision provided by the child care center. The interviews with parents and staff also denied observing staff mistreating any children in care. Per Director, the facility was notified in May 2022 that the case was closed/dismissed by the Deputy with the Cerritos Sheriff's Station. The record reviews conducted did not corroborate with the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that personal rights were violated; therefore, the complaint allegation is unsubstantiated.

Appeal rights were provided and discussed with the facility representative. No deficiencies were cited. A Notice of Site Visit was given and must remain posted for 30 days.

An exit interview was conducted and a copy of the report was provided to Director, Mary Brammer.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Monique Ayala
LICENSING EVALUATOR SIGNATURE:

DATE: 08/11/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/11/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2