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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198003103
Report Date: 09/15/2025
Date Signed: 09/15/2025 01:14:32 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/19/2025 and conducted by Evaluator Susann Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20250819143323
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198003103
ADMINISTRATOR:MARY BRAMMERFACILITY TYPE:
830
ADDRESS:18727 CARMENITATELEPHONE:
(562) 924-8718
CITY:CERRITOSSTATE: CAZIP CODE:
90703
CAPACITY:44CENSUS: DATE:
09/15/2025
UNANNOUNCEDTIME BEGAN:
12:40 PM
MET WITH:TIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff are not taking adequate measures to prevent outbreaks in the classroom
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Susann Sanchez conducted an unannounced complaint inspection for the purpose of delivering findings. LPA met with Mary Nichols, Director & Victoria Lopez, Assistant Director and informed of them the purpose of the visit. There were 35 children present and 10 staff supervising children.

During the course of the investigation, interviews were conducted with staff and parents. LPA also reviewed pertinent documents. Six out of seven staff interviewed stated that the facility does not have an isolation area for sick children to wait while their parents pick them up and usually sick children wait in the classroom. Two parents also stated that when their children are sick they pick them up in their classroom and where unaware of an isolation area.
Based on LPA interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be Substantiated. Per California Code of Regulations, (Title 22, Division 12, Chapter 1) facility is being cited. A notice of site visit was given and must remain posted for 30 days. The report was reviewed with Mary Nichols, Director and a copy of the report was provided.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Susann Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20250819143323
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003103
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/15/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/24/2025
Section Cited
CCR
101239(i)
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There shall be one toilet and one handwashing fixture, separate from and in addition to the number of toilets and handwashing fixtures required in (h) above, designated for use by children who are ill, for use by staff, and for emergency use. This toilet and handwashing fixture shall be
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The facility has a staff meeting on 09/18/25, where isolation will be discussed. Per Director the isolation area is in the copy room where there is a mat and restroom. A copy of the agenda will be sent to LPA Sanchez via email by 09/24/25.
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located in relation to the isolation area. This requirement is not met as evidenced by: Based on staff and parent interviews. Six staff members stated that the facility does not have an isolation area. Two parents stated that they pick up their sick children in the classroom. This poses a potential health risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Susann Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2025
LIC9099 (FAS) - (06/04)
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