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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198003103
Report Date: 02/12/2026
Date Signed: 02/12/2026 01:12:13 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2025 and conducted by Evaluator Jonnisha Culbert
COMPLAINT CONTROL NUMBER: 54-CC-20251021133343
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
198003103
ADMINISTRATOR:MARY BRAMMERFACILITY TYPE:
830
ADDRESS:18727 CARMENITATELEPHONE:
(562) 924-8718
CITY:CERRITOSSTATE: CAZIP CODE:
90703
CAPACITY:44CENSUS: 30DATE:
02/12/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Licensee, Mary NicholsTIME COMPLETED:
01:25 PM
ALLEGATION(S):
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Personal Rights
Parent was not notified of child's diaper rash
INVESTIGATION FINDINGS:
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On 02/12/2026, at 08:30AM Licensing Program Analyst (LPA) Jonnisha Culbert conducted an unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced purpose of inspection and was allowed entry to facility by Mary Nichols, Licensee. LPA toured the facility and observed 30 children present with eight staff upon arrival.

The complaint regarding personal rights was investigated by Community Care Licensing Investigation Branch (IB) Investigator, Maria Gliaudys. IB investigation consisted of interviews conducted with licensee, daycare staff, and other witnesses. Documentation was received from Children’s Hospital of Orange County (CHOC), Orange County Social Services Agency Children and Family Services, and Buena Park Police Department.

Per IB report, medical records indicated child one (C1) had areas of skin discoloration on their inner
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20251021133343
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 198003103
VISIT DATE: 02/12/2026
NARRATIVE
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thighs, but no other injuries were documented. According to records collected from the Buena Park police Department there was no indication of a crime. Staff One (S1) disclosed that they performed (C1) last diaper change and did not observe skin discoloration on child’s thighs. Interviews with facility staff revealed that a shape-ring component located on the toddler play structure is frequently climbed and straddled by C1 and could have caused triangular discoloration on the child’s thighs.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

The compliant regarding parent not being notified of diaper rash was investigated by LPA Jonnisha Culbert. The investigation consists of interviews conducted with staff and parents, documents collected from the facility, and photos taken of daily diaper logs. Three out of three staff interviewed revealed that information regarding diaper rashes are updated in the app. During parent interviews, three out of five parents confirmed that when their child had a diaper rash, they were notified through the Kindercare app.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies will be cited today 02/12/2026.
A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was conducted with Mary Nichols, Licensee.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Jonnisha Culbert
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
LIC9099 (FAS) - (06/04)
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