198003115-3-26-2024-33-CC-ACHO-D46336-20240408175259

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198003115
Report Date: 03/26/2024
Date Signed: 03/26/2024 09:57:25 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/28/2024 and conducted by Evaluator Kruz Long

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20240228084737

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	198003115
ADMINISTRATOR:	GARCIA, MELISSA		FACILITY TYPE:	830
ADDRESS:	1175 VIA VERDE		TELEPHONE:	(909) 592-2220
CITY:	SAN DIMAS	STATE: CA	ZIP CODE:	91773
CAPACITY:	44	CENSUS: 21	DATE:	03/26/2024
		UNANNOUNCED	TIME BEGAN:	09:05 AM
MET WITH:	Angel Haili, Assistant Director		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Staff handled infant in a rough manner.
Staff did not follow infant's feeding plan.
Staff did not provide infant with a comfortable environment.

INVESTIGATION FINDINGS:

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On 03/26/2024, Licensing Program Analyst (LPA) Kruz Long conducted an unannounced complaint visit to the facility for the purpose of delivering findings for the above allegations. Upon arrival, LPA met with Angel Haili, Assistant Director and explained the purpose of the visit. A COVID-19 risk assessment was conducted upon entering. During today’s visit, LPA observed 6 Staff and 21 Children present.

Regarding the allegation: Staff handled infant in a rough manner. It was alleged that Staff #3 (S3) dragged Child #1 (C1) by the hand. According to the Reporting Party (RP), S2 was present. Staff #1-7 all denied handling a child in a rough manner. Staff interviewed also stated that they have never witnessed other Staff handle children inappropriately. According to S3, C1 followed staff while in the classroom however S3 denies holding C1’s hand. Per S3, S2 came to fill in as S3 was not feeling well. S2 denies ever observing S3 mishandle C1 or having a conversation with the RP regarding C1 being held or dragged by the hand inappropriately. LPA was unable to interview children due to children’s age. This investigation finds that there are conflicting statements as to whether the incident occurred or not.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:	DATE: 03/26/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20240228084737

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 198003115
	VISIT DATE: 03/26/2024

NARRATIVE

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Regarding the allegation: Staff did not follow infant's feeding plan. It was alleged that C1 was not given a bottle of milk on 02/22/24 and on 02/23/24, C1 was fed a food item which C1 cannot eat. Based on record review, on 02/22/24 C1 did not arrived at the facility until 2:32 pm. Review of C1’s Needs and Services Plan indicate child’s bottle-feeding schedule is from 12 pm to nap time. According to Staff, C1 was offered milk but Child kept pushing it away. Also, C1’s Needs and Services plan includes a restriction to dairy products. Per interviews with Staff and RP, a message was sent asking if C1 could have cheese in the turkey sandwich being served. It is unknown why staff opted to message RP. Per RP, their phone service was having issues with texts going through and did not reply. According to Staff #6, C1 was not provided with the food item as RP did not respond. According to RP, the child regurgitated when being picked up and therefore assumed that it was due to cheese being given to C1. There is not sufficient evidence to conclude that child was or was not offered a bottle while at the center or if a food item was or was not provided to the child.

Regarding the allegation: Staff did not provide infant with a comfortable environment. It was alleged that C1 was lying on a floor located in a high traffic area. Per Staff interviews, Staff acknowledged that C1 did in fact fall asleep in a high traffic area. According to staff interviews, C1 had just fell asleep after a diaper change and trying to adjust to nap time. According to staff, they were about to move C1 as RP walked into the facility and witnessed C1 lying in the area. Staff then explained to RP why child was lying in the area. LPA is unable to ascertain the length of time child was laying down in such area.

Based on the evidence collected during the investigation: Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are unsubstantiated

The notice of site inspection was provided and must remain posted for a period of 30 days during hours of operation. Failure to maintain posting will result in a civil penalty of $100.00.

Exit interview conducted with Angel Haili, Assistant Director and a copy of this report and appeal rights provided.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:	DATE: 03/26/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2024

LIC9099 (FAS) - (06/04)

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