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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198005301
Report Date: 12/16/2025
Date Signed: 12/16/2025 11:02:50 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/05/2025 and conducted by Evaluator Nolan Tcheng
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20251105083428
FACILITY NAME:OPTIONS-STATE PRESCHOOL-CALIFORNIAFACILITY NUMBER:
198005301
ADMINISTRATOR:DEBORAH SLOBOJANFACILITY TYPE:
850
ADDRESS:1125 BAINBRIDGETELEPHONE:
(626) 814-0405
CITY:WEST COVINASTATE: CAZIP CODE:
91790
CAPACITY:72CENSUS: 44DATE:
12/16/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Teresa Rodriguez - Site SupervisorTIME COMPLETED:
11:10 AM
ALLEGATION(S):
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Lack of adequate supervision resulting a child getting injured by another child.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nolan Tcheng conducted an unannounced subsequent inspection of a complaint investigation, for the purpose of delivering complaint findings. Upon arrival at 8:45am, LPA met with Facility Representative Teresa Rodriguez, to whom the purpose of the inspection was explained. A tour of the facility was conducted and census was taken.

There were 44 children with 12 staff members.

During the course of the investigation, interviews were conducted with four staff members and five parents. Documentation in the form of child care facility roster, class list, and written incident notes were obtained

Information from the complainant indicates that the facility is not doing anything to prevent aggressive behavior from specific children, that is harming others.
REPORT CONTINUES PAGE 1 of 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20251105083428
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: OPTIONS-STATE PRESCHOOL-CALIFORNIA
FACILITY NUMBER: 198005301
VISIT DATE: 12/16/2025
NARRATIVE
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LPA conducted interviews with staff from affected classroom. During interview, Staff #1 (S1) stated there there are a few children who have been problematic and display behaviors in the class. They explained that Child #3 (C3) has been hit with toys, hit in general, and has had milk poured on them. Child #1 and #2 were described having the behaviors. In response to these behaviors, S1 says that they try to redirect them, give them something calm, move them to another area, or even go outside to let out energy. S1 stated "This classroom needs help. Those kids and this room needs something because there are too many behaviors in one room." "The rest of the children do suffer for it. There is only much teachers can do. We try to keep kids safe but there are 3 children who have behaviors and only so many of us. It is rough in there. We need more support or something." Staff #2 (S2) corroborated toys being thrown around and that there is too much going back in forth between the children with behaviors. They elaborated by saying that with only 3 teachers, a lot happens very fast. Per S2, "“Incidents happening. I see the frustration from the parent(s). Options goes through the process for the child. There are referrals for the children to get additional help. We did and slowly getting the results." They also corroborated how they respond to the children during incidents and that it is hard with so many behaviors and trying to meet the needs of all children in the classroom, "it would be nice to have support." Staff #3 also corroborated the information from S1 and S2.

Parent interviews were also conducted. Parent #1 mentioned Child #2 and that they have physically hit other children in care. Parent #5 mentioned two children who were displaying behaviors in the classroom, including Child #2. They state that they have witnessed chairs being thrown by one of the children. and that a child using foul language has their child repeating it at home. Parent #5 says the staff need more support.

Based on the information above, LPA has determined that there is a violation of Personal Rights from facility being unable to provide a safe environment for children in care and in their relationships with each other. Based on LPAs observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 Chapter 1 101223(a)(1) Personal Rights), are being cited on the attached deficiencies page (LIC809D).

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Facility Representative Teresa Rodriguez, at 10:55pm. Plan of corrections developed and copy of Report provided.

END OF REPORT PAGE 2 of 2

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20251105083428
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: OPTIONS-STATE PRESCHOOL-CALIFORNIA
FACILITY NUMBER: 198005301
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/16/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/23/2025
Section Cited
CCR
101223(a)(1)
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Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights (1) To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement is not met as evidenced by:
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Per Facility Representative, creating supervision plan for children who are displaying behaviors. Beahvior contacts will be created for Child #1, #2, and #3, signed by facility and families, and sent to LPA by POC date.
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Based on interview, Licensee did not ensure that children in care have been accorded safety and dignity in their relationships with other children who have been displaying aggressive behaviors. This is a potential risk to the health, safety, and personal rights of children in care.
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Supervision plan and behavior contact should include the avenues that Options For Learning is putting in place to assist with the care of children with behaviors (i.e. extra staff, behavior specialists, etc.)
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3