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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198007099
Report Date: 01/08/2026
Date Signed: 01/08/2026 12:41:50 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/21/2025 and conducted by Evaluator Nolan Tcheng
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20251121153615
FACILITY NAME:OPTIONS - WILLOWOODFACILITY NUMBER:
198007099
ADMINISTRATOR:DENISE MCCULLOUGHFACILITY TYPE:
850
ADDRESS:2021 ALWOOD STREETTELEPHONE:
(626) 858-0527
CITY:WEST COVINASTATE: CAZIP CODE:
91790
CAPACITY:48CENSUS: 27DATE:
01/08/2026
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Jan Harvey - Lead TeacherTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff do not prevent child from aggressively hitting other children in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nolan Tcheng conducted an unannounced subsequent inspection of a complaint investigation, for the purpose of delivering findings. Upon arrival at 11:10am, LPA met with Facility Representative Jan Harvey, to whom the purpose of the inspection was explained. A tour of the facility was conducted and census was taken. There were 17 children with 6 staff members.

During the course of the investigation, interviews were conducted with three staff members, four children, and five parents. Documentation in the form of child incident notes and child care facility roster were obtained.

Information from the complainant indicates that staff are not preventing a child from aggressively hitting other children in care.

REPORT CONTINUES PAGE 1 of 3
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 33-CC-20251121153615
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: OPTIONS - WILLOWOOD
FACILITY NUMBER: 198007099
VISIT DATE: 01/08/2026
NARRATIVE
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LPA conducted interviews with three staff members. During interviews with staff, Staff #1 disclosed that there is a child in care who is aggressive towards others. They have been trying to work with the child with redirection and speaking with the family regarding a Family Coach but Child #1 (C1)'s family was unresponsive to the assistance causing the case to be closed. Staff #1 stated, "they brought in a behavioral specialist (BS) and they had someone observe first, gave us strategies. Had someone come in to work one on one. [They] didn't get the full experience. The thing was [C1] does work better one-on-one, but since we do not have a BS in the room, we can't provide the one-on-one with 3 teachers." Staff #2 stated "(C1) will use threats and 'I hate you.' 'I am going to call my mom to come kick your ass.' ...He has started climbing on furniture and laying [their] body over stuff. When [C1] sees us walking towards [them] [they] starts throwing books at us. ...[They] attacked me with a pencil today." S2 corroborated that the family was unresponsive to Family Coach. Staff #3 corroborated the personality of C1, including describing his tantrums. "Things have been thrown, tried to bite a couple times but hasn't broke skin, spit once or twice at another student. The language is constantly 'I hate you' 'I am going to kick your ass' 'My dad is going to come beat you up.'" All staff corroborated that redirection and modeling have been in response to C1. They state that using words and gentle/soft touching have been applied.

Children were interviewed by LPA. Child #2 stated that C1 has hit them and their friend (Child #4). Child #4 (C4) was interviewed and confirmed that C1 had hit them and caused them to cry. C4 added that C1 had hurt their feelings. Child #5 also disclosed that C1 hits others at school, saying that they are "bad."

Parents were contacted to conduct interviews. Both Parent #3 and #5 disclosed that Child #1 has been mentioned from their children as being someone who is hurting others. Parent #3 shared that their child told them that they did not feel safe at school because of C1.

LPA reviewed incidents that were recorded by facility staff for Child #1. There were 25 documented "aggressive acts" that were recorded between September and November.

Based on the information above, LPA has determined that there is a violation of Personal Rights from staff and facility not preventing a child in care from aggressively hitting other children in care. Based on LPAs observations and interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 Chapter 1 101223(a)(1) Personal Rights), are being cited on the attached deficiencies page (LIC809D).


REPORT CONTINUES PAGE 2 of 3
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 33-CC-20251121153615
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: OPTIONS - WILLOWOOD
FACILITY NUMBER: 198007099
VISIT DATE: 01/08/2026
NARRATIVE
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A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Education Supervisor Susan Tran, at 12:40pm. Plan of corrections developed and copy of Report provided.

END OF REPORT PAGE 3 of 3

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 33-CC-20251121153615
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: OPTIONS - WILLOWOOD
FACILITY NUMBER: 198007099
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/08/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/15/2026
Section Cited
CCR
101223(a)(1)
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Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights (1) To be accorded dignity in his/her personal relationships with staff and other persons.

This requirement is not met as evidenced by:
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Per Facility Representative, creating supervision plan for child who are displaying behaviors. Behavior contacts will be created for Child #1 and signed by facility and families, and sent to LPA by POC date. It should include and update for cause for contract termination.
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Based on interview, Licensee did not ensure that children in care have been accorded safety and dignity in their relationships with Child #1 who has been displaying consistent aggressive behaviors. This is a potential risk to the health, safety, and personal rights of children in care.
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Supervision plan and behavior contact should include the avenues that Options For Learning is putting in place to assist with the care of children with behaviors (i.e. extra staff, behavior specialists, etc.)
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 01/08/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4