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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198008321
Report Date: 07/17/2025
Date Signed: 07/17/2025 12:25:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2025 and conducted by Evaluator Nolan Tcheng
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250617094247
FACILITY NAME:OPTIONS- CDC JELLICKFACILITY NUMBER:
198008321
ADMINISTRATOR:CINDY SKOLASKIFACILITY TYPE:
850
ADDRESS:1400 S. JELLICK AVENUETELEPHONE:
(626) 581-7225
CITY:ROWLAND HEIGHTSSTATE: CAZIP CODE:
91748
CAPACITY:48CENSUS: 25DATE:
07/17/2025
UNANNOUNCEDTIME BEGAN:
10:50 AM
MET WITH:Wendy Zhang - Site Supervisor TIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Personal Rights
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Nolan Tcheng conducted a subsequent inspection of a complaint investigation for the purpose of delivering complaint findings. Upon arrival at 10:50am, LPA met with Site Supervisor Wendy Zhang, to whom the purpose of the inspection was explained. A tour of the facility was provided. There were children present during the time of inspection. Census was taken. There were 25 children with 6 staff members.

During the investigation, LPA conducted interviews with five staff members, four children, and five parents. Documentation in the form of Child Care Facility Roster, Ouch reports, timesheets, and attendance sheets, were obtained.

Information from the complainant indicates that an allegation of Staff member violating a child's personal rights while at the facility.
REPORT CONTINUES PAGE 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20250617094247
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: OPTIONS- CDC JELLICK
FACILITY NUMBER: 198008321
VISIT DATE: 07/17/2025
NARRATIVE
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This complaint is also addressing an incident reported to the Department on 06/09/2025.

Staff interviews were conducted. Staff #1 was able to provide attendance information regarding Child #1, the week the incident may have taken place. Child sustained an injury from falling at the facility Monday 06/02/2025 and parent was contacted to be picked up early (incident report obtained). Tuesday, child returned to facility and when staff asked how child was doing, parent stated that they were "fine and just being dramatic." Wednesday, child was dropped off by relative but for reasons unrelated to report, was sent home early. Child was absent Thursday and Returned Friday. The following Monday, 06/09/2025, facility was informed of the child's allegations and child had bruises. During interview with Staff, it was disclosed that the Staff #4, involved in the report, works at multiple locations and their schedule was different each day. Staff #4 confirmed their work location during the week prior to the incident. Interviews with staff had no disclosures regarding Staff #4 and Child #1. Information from Staff indicates that nap time was the time of incident. Per Staff #3, Staff #4 is not near Child #1 during nap time and is not alone with children. Site Supervisor stated that the Sheriff Department visited. LPA attempted to reach out to the Sheriff but was unable to contact.

Children interviews made no disclosures regarding allegation.

Parent interviews made no disclosures regarding allegation.

LPA attempted to contact child and parent involved in the report but was unable to conduct interviews.

Based on the above information, there is conflicting information regarding the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

No citations are being issued during today's inspection.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Site Supervisor Wendy Zhang, at 12:30pm. Copy of Report provided.

END OF REPORT PAGE 2 of 2

SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Nolan Tcheng
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2