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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198008923
Report Date: 06/23/2025
Date Signed: 06/23/2025 01:39:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/01/2025 and conducted by Evaluator Carolyn Tuba
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250401224142
FACILITY NAME:KIDDIE ACADEMY CHILD CARE LEARNING CENTERFACILITY NUMBER:
198008923
ADMINISTRATOR:CARMEN MILLNERFACILITY TYPE:
850
ADDRESS:663 E. FOOTHILL BLVD.TELEPHONE:
(909) 621-5112
CITY:CLAREMONTSTATE: CAZIP CODE:
91711
CAPACITY:118CENSUS: 77DATE:
06/23/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Susan StubbsTIME COMPLETED:
01:50 PM
ALLEGATION(S):
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9
Staff handled child in a rough manner
Staff yelled at child
INVESTIGATION FINDINGS:
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On 6/23/2025 Licensing Program Analyst (LPA) Carolyn Tuba conducted an unannounced complaint visit to deliver findings and to interview Assistant Director again due to a computer glitch that occurred on the visit of 5/13/2025. LPA met with Assistant Director, Susan Stubbs who provided a tour of the facility and LPA took a census of 77 children and 11 staff.

LPA was unable to interview the Reporting Party. LPAs Tuba and Ortiz conducted investigative visits on 4/8/2025 and 5/13/2025. During the investigation LPA, Tuba interviewed Director, Assistant Director, Staff #1 (S1), #2 (S2), and Parent #4 (P4). LPA, Tuba attempted to contact Staff #3 (S3) by phone, but they were unable to reach them as they were nonresponsive. LPA, Diana Ortiz and LPA, Tuba interviewed Child #2 (C2) and #3 (C3). LPA, Tuba was not able to interview Child #1 (C1) as they were not available. LPA, Ortiz interviewed Parent #1 (P1), #2 (P2) and #3 (P3).

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Carolyn Tuba
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20250401224142
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KIDDIE ACADEMY CHILD CARE LEARNING CENTER
FACILITY NUMBER: 198008923
VISIT DATE: 06/23/2025
NARRATIVE
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RP alleged, “Staff handled child in a rough manner” and “Staff yelled at child” Facility submitted an Unusual Incident Report (UIR) that was reported to the facility within 24 hours of the occurrence of the incident. The incident was to report the aggressive behavior of a parent at the facility towards staff.

LPA, Tuba obtained from the Director behavior reports and staff notes of the behavior of C1. S2 did disclose that while they do not yell, they do have a loud voice and may come across loud as they are attempting to communicate over the children who are also being loud. S2 did disclose that C1 did hide under the table and there was an incident on March 21, 2025, with C1’s parent who was very upset. S2 disclosed that C1 had challenging behaviors with staff and other children. S1 and Assistant Director also agreed that C1 had challenging behaviors, however S1, S2 and Assistant Director stated that children who are having difficulties with behaviors, the method used is redirection. S1 stated that they use a behavior chart to encourage positive behaviors. P1, P2, P3, C2 and C3 were interviewed, but no disclosures were made. LPA, Tuba interviewed P4 who stated that their child had been grabbed and yelled at while in care and stated that they had several videos due to the facility having cameras in each classroom but it does not have any sound. LPAs, Tuba and Ortiz reviewed the videos and did not see any staff grab children in care at those times. LPA, Tuba advised as best practice to the Assistant Director that more staff training's and meetings is encouraged to assist staff to handle children with behavioral issues as well as Technical Support Program (TSP). Brochure was provided.

Based on interviews with P4, and S2 the allegations, “Staff handled child in a rough manner” and “Staff yelled at child” is deemed UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

A Notice of Site Visit was provided and must be posted for 30 days. An exit interview was conducted, and a copy of this report was provided to the Assistant Director, Susan Stubbs.

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SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Carolyn Tuba
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2025
LIC9099 (FAS) - (06/04)
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