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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198009775
Report Date: 12/10/2024
Date Signed: 12/10/2024 12:00:23 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2024 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20240916111006
FACILITY NAME:AQUINO FAMILY CHILD CAREFACILITY NUMBER:
198009775
ADMINISTRATOR:AQUINO, LETICIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 560-4621
CITY:BELLSTATE: CAZIP CODE:
90201
CAPACITY:14CENSUS: 5DATE:
12/10/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Licensee Leticia AquinoTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Licensee is not providing a safe environment for children in care
Assistant pulled child's ear
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced complaint inspection at the facility. LPA met with Licensee and explained the reason for the visit. Present were Licensee, Staff 1 and five children.
According to the complaint report the Licensee is not providing a safe environment based on an incident that occurred at the facility and it was also reported that Staff 1 pulled Child 2’s ear. During this investigation LPA conducted interviews with parents, Staff and the Licensee and observed video recording of the incident that occurred at the facility.
On 9/13/24 an incident occurred in which Child 1 began throwing objects and toys around the outside play yard as other children watched and as the Licensee recorded. Per Licensee, Child 1 became upset after being told their turn was up with the trampoline. Per Licensee, Child 1 then proceeded to start throwing toys and other objects around the outdoor play yard. LPA observed the 20 minute long video during today’s visit in which Child 1 is seen throwing around toys and items such as tissues, turning over a table and ripping up a barrier on the trampoline.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20240916111006
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: AQUINO FAMILY CHILD CARE
FACILITY NUMBER: 198009775
VISIT DATE: 12/10/2024
NARRATIVE
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Per the Licensee, she allowed the child to throw the items instead of stopping her right away to allow her to express her emotion. In the video, it is heard that the Licensee attempted to stop the child verbally. Per Licensee, she did not intervene physically because she did not want Child 1 to react in a potentially harmful way towards her. In the video, Licensee was ready to react when Child 1 walked towards the wooden play kitchen. Per Licensee, she began recording once Child 1 began throwing the items around the yard. In the video observed by LPA, other children are seen in the background, and they are sent inside the home with Staff 1 soon after. During today’s visit, LPA did not observe any hazards and children’s needs were being met. Interviews with parents do not corroborate the allegation.
Interviews conducted with Licensee and Staff 1 did not confirm that Staff 1 pulled Child 2’s ear. Per Staff 1, they recall attempting to put Child 2’s hair in a pony tail by pulling their hair back and stated they must have passed their hands by Child 2’s ear at that moment.
Based on interview and observation, the allegations that the Licensee is not providing a safe environment for children in care and that the assistant pulled child 2’s ear are unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted with Licensee, Leticia Aquino. A copy of the report and a notice of site visit were provided.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2