198009833-3-16-2023-33-CC-BVON-CQT2KD-20230411172742

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198009833
Report Date: 03/16/2023
Date Signed: 03/16/2023 10:48:58 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/01/2023 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20230201150117

FACILITY NAME:	ANNEX MONTESSORI CHILDCARE CENTER		FACILITY NUMBER:	198009833
ADMINISTRATOR:	HAYDEE DIAZ		FACILITY TYPE:	850
ADDRESS:	3400 AEROJET		TELEPHONE:	(626) 569-2641
CITY:	EL MONTE	STATE: CA	ZIP CODE:	91731
CAPACITY:	37	CENSUS: 14	DATE:	03/16/2023
		UNANNOUNCED	TIME BEGAN:	08:50 AM
MET WITH:	Director Anahi Salinas		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Facility staff does not treat daycare child with respect

INVESTIGATION FINDINGS:

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An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 03/16/2023. A risk assessment was conducted appropriate PPE was used. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 2/1/2023. LPA met with Teacher Irene Torres who lead LPA into the facility, the purpose of the inspection was announced. Director Anahi Salinas arrived at 9:40am. Census was taken.

Throughout the course of the investigation, interviews were conducted with staff, children, and parents. LPA also reviewed and obtained copies of children’s rosters, personnel reports, and other documentation.

An interview was conducted with the complainant to obtain further details regarding the allegation. Per complainant, they heard a very loud voice from a closed door by Staff # 3, telling their child (Child #1) “you see how you are”. According to the complainant, when they walked in they were informed that their child had just broken a glass bottle. ------------------- pg. 1 of 2---------------------------------

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/16/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 33-CC-20230201150117

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ANNEX MONTESSORI CHILDCARE CENTER	FACILITY NUMBER: 198009833
	VISIT DATE: 03/16/2023

NARRATIVE

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Regarding allegation facility staff does not treat daycare child with respect: LPA conducted interviews with complainant, parents, children, and staff.

LPA conducted interviews with staff # 1- 4. All staff statements corroborated that their discipline policy consist of redirecting- no time out or seclusion happens. Staff # 1 disclosed that children are not discipline, they are redirected. Per Staff #2 they go down to the child’s level to talk about the situation and redirect the child, if child is not listening, they use a firmer tone of voice. Staff #3 stated that they redirect children- there’s a peace table where children can go to talk about their feelings and books available on feelings. Per Staff #3 they go through rules and provide calming activities such as playdough. Additionally, Staff #4 disclosed that they redirect the child and gives them different activities to do.

LPA conducted interviews with 10 children. Child #2, #8 and #10 corroborated that their teacher’s yell at their friends. Specifically, child #2 disclosed that teachers yell at child # 1 and child #10 disclosed that staff #3 yells at child #2.

LPA conducted interviews with parents. One parent interview disclosed that they do not like the tone of voice used by Staff #2 towards children, as they are spoken to aggressively as if they were adults. Additionally, another parent disclosed not having concerns directly about teachers, however they have noticed that their child hesitates to go with Staff #3 as they are not as warm as the other teachers.

This agency has investigated the complaint alleging facility staff does not treat daycare child with respect. Based on LPA’s observations and interviews which were conducted and record reviews, the preponderance of the evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 3 (FCC) (1 DCC) number) are being cited on the attached LIC9099D.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the facility representative Anahi Salinas.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/16/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 33-CC-20230201150117

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ANNEX MONTESSORI CHILDCARE CENTER	FACILITY NUMBER: 198009833
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/16/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 04/03/2023 Section Cited CCR 101223(a)(1)	1 2 3 4 5 6 7	Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Per director, they will conduct a training with staff regarding personal rights violations. Training will also include watching personal rights violation videos at ccld.childcarevideos.org and submit meeting minutes, sign in sheet,
	8 9 10 11 12 13 14	Based on interviews conducted, the licensee did not comply with the section cited above in that Child # 2,8 &10 disclosed teachers yelling at children. Specifically, child #2 disclosed that teachers yell at child # 1 and child #10 disclosed that staff #3 yells at child #2.	8 9 10 11 12 13 14	a declaration written by each teacher of what they learned to LPA by 04/03/2023.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 03/16/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/16/2023

LIC9099 (FAS) - (06/04)

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