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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198009944
Report Date: 05/20/2026
Date Signed: 05/20/2026 11:35:03 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2026 and conducted by Evaluator Kruz Long
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260421145931
FACILITY NAME:TOWNE & COUNTRY PRESCHOOL & INFANT CENTER AT AQMDFACILITY NUMBER:
198009944
ADMINISTRATOR:GINA NICASTROFACILITY TYPE:
830
ADDRESS:21805 E. COPLEY DR.TELEPHONE:
(909) 861-9025
CITY:DIAMOND BARSTATE: CAZIP CODE:
91765
CAPACITY:16CENSUS: 11DATE:
05/20/2026
UNANNOUNCEDTIME BEGAN:
10:50 AM
MET WITH:Director Gina NicastroTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Day care infant sustained a bite due to staff neglect.
Staff did not provide proper medical treatment to infant in care.
INVESTIGATION FINDINGS:
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On 05/20/2026, Licensing Program Analyst (LPA) Kruz Long conducted an unannounced complaint visit to the facility for the purpose of delivering complaint findings for the above allegations. Upon arrival, LPA met with Director Gina Nicastro and explained the purpose of the visit.

During the investigation, LPA interviewed Staff #1(S1) to Staff #4(S4) in the office. LPA obtained a copy of records for Child #1(C1) and Child #2(C2), children roster, training documents and took photos of ice packs. LPA also interviewed Reporting Party (RP) and obtained/reviewed a copy of medical reports for C1 and C1’s photos.

Regarding the allegation: Day care infant sustained a bite due to staff neglect. Reporting Party (RP) alleged that on 03/31/26, C1 was reported to have been bitten by another child. LPA interviewed S1 to S4 during the investigation and verified that at the time of the incident, S2 to S4 was present in the classroom.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20260421145931
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: TOWNE & COUNTRY PRESCHOOL & INFANT CENTER AT AQMD
FACILITY NUMBER: 198009944
VISIT DATE: 05/20/2026
NARRATIVE
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Although three Staff members were present at the time of the biting incident, only S3 witnessed the incident. Per S3, C1 went towards C2 and tried to play with C2 and climbed on C2 and then C2 bit C1. According to interviews with S1, S2 and S3, there’s been biting incidents with C2 in the past. Although training on how to prevent biting was provided to Staff, Staff wasn’t able to prevent this incident from occurring even though Staff is aware that C2 has a history of biting.

Regarding the allegation: Staff did not provide proper medical treatment to infant in care. Reporting Party (RP) alleged that Staff applied an ice pack to C1’s injury for a prolong amount of time which caused a blister due to frostbite. Per interviews with Staff, after the biting incident between C1 and C2, S2 applied an ice pack directly on C1’s injury. LPA took photo’s of ice packs and instructions on the ice pack which indicated: Do not use on infants. LPA conducted online research regarding the safety use of children ice packs and observed that ice pack should always be wrapped in a cloth or built in cover before applying to an infant’s skin which reduces the risk of burns or frostbite during cold therapy. Review of medical reported indicated that C1 had a superficial frostbite of the forearm with blister. Unusual but likely from prolonged ice pack exposure.

Based on LPA’s record review, observations and interviews conducted, the preponderance of the evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 & Chapter 1, Article 6, Section 101216(e)(3) and 101216(a) are being cited on the attached LIC9099D.

Exit interview conducted with Director Gina Nicastro and copy of this report and appeal rights provided. A Notice of Site Visit was also provided and must be posted for 30 days.

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SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20260421145931
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TOWNE & COUNTRY PRESCHOOL & INFANT CENTER AT AQMD
FACILITY NUMBER: 198009944
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/03/2026
Section Cited
CCR
101216(e)(3)
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101216 Personnel Requirements
(e) All personnel shall be given on-the-job training in the areas listed below, or shall have related experience that demonstrates knowledge of and skill in those areas. Such training or experience shall be appropriate to the job assigned and shall be evidenced
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Per Director, staff shall be provided additional training regarding supervision of children. Proof of training will be provided to the department by the POC date.
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by safe and effective job performance. (3) Provision of child care and supervision, including communication.
This requirement is not met as evidenced by:Staff wasn’t able to prevent this incident from occurring even though Staff is aware that C2 has a history of biting.
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Type B
06/03/2026
Section Cited
CCR
101216(a)
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101216 Personnel Requirements
(a) Child care center personnel shall be competent to provide the services necessary to meet the individual needs of children in care and shall at all times be employed in numbers sufficient to meet those needs.
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Per Director, staff shall be provided additional training regarding proper use of ice packs. Proof of training will be provided to the department by the POC date.
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This requirement is not met as evidenced by: Staff applied an ice pack to C1’s injury for a prolong amount of time which caused a blister due to frostbite.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Kruz Long
LICENSING EVALUATOR SIGNATURE:

DATE: 05/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2026
LIC9099 (FAS) - (06/04)
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