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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198010440
Report Date: 03/11/2025
Date Signed: 03/12/2025 10:20:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/02/2024 and conducted by Evaluator Andrea Carter
COMPLAINT CONTROL NUMBER: 54-CC-20241202093209
FACILITY NAME:JOYLAND PRESCHOOLFACILITY NUMBER:
198010440
ADMINISTRATOR:SACHIN SANGANIFACILITY TYPE:
850
ADDRESS:12645 PIONEER BOULEVARDTELEPHONE:
(562) 863-9960
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:112CENSUS: 78DATE:
03/11/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Diana GonzalezTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Staff hit daycare child
INVESTIGATION FINDINGS:
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On 03/11/25 at 9:30AM Licensing Program Analyst (LPA) A. Carter conducted an Unannounced Complaint Inspection for the purpose of delivering findings for the above allegation. LPA announced purpose of inspection and was allowed entry into the facility by Diana Gonzalez. LPA observed proper care and supervision.
During the investigation LPA made observations, reviewed files, records, and conducted interviews with staff, children, and parents. Information gathered from interviewing parents and children revealed, parents are satisfied with the care and supervision their children receive at this facility. They did not corroborate the above allegations. Children revealed they feel safe at school.

Staff interview revealed, they followed protocol and procedures when assisting children during potty time. Record review discovered incidents occurred on 11/22/24 and 11/25/24 when C1 notified the teacher that their private area was hurting when getting off a tricycle, reports were documented, and parent was notified.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Andrea Carter
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20241202093209
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: JOYLAND PRESCHOOL
FACILITY NUMBER: 198010440
VISIT DATE: 03/11/2025
NARRATIVE
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In this case, the allegation that staff hit daycare child did not occur at the facility. Although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is Unsubstantiated.

No deficiencies will be cited today 03/11/25.

A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted and report reviewed with Diana Gonzalez.

Appeal rights given
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Andrea Carter
LICENSING EVALUATOR SIGNATURE:

DATE: 03/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2