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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198010716
Report Date: 06/26/2024
Date Signed: 06/26/2024 03:59:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/10/2024 and conducted by Evaluator Cynthia Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240510101246
FACILITY NAME:MONTESSORI ACADEMY OF WEST COVINAFACILITY NUMBER:
198010716
ADMINISTRATOR:ZAFIRA FIRDOSYFACILITY TYPE:
850
ADDRESS:1030 E. MERCED AVENUETELEPHONE:
(626) 917-0767
CITY:WEST COVINASTATE: CAZIP CODE:
91790
CAPACITY:159CENSUS: 87DATE:
06/26/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Aysegul Inceoglu, DirectorTIME COMPLETED:
11:05 AM
ALLEGATION(S):
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Personal Rights:-Staff handled child roughly
Staff pushed child
Staff yelled at child
Staff restrained child
Staff do not prevent children from bulling other children
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Cynthia Reyes conducted an unannounced site inspection to present the findings of the above complaint allegations. This inspection is to ensure the health and safety standards as required by the regulations governing child care centers are met. LPA met with Aysegul Inceoglu, Director, who the complaint was gone over.

During the course of this investigation of Personal rights: Per complainant, staff handled child roughly, pushed child, yelled at child, restrained child, Staff do not prevent children from bulling other children. No return contact from complainant to interview for more details. Interviews were conducted with staff and declarations obtained and there were no disclosures of any staff handling the child roughly, or being restrained, or being pushed. It was only stated that if the child was in danger of hurting himself or others, the staff would use a loud voice toward him but not yell at him in a mean manner. Interviews also stated that the child was not getting bullied, the other children would ask him to stop because he was hurting them or they would chase him to try to stop him from throwing things or jumping on the tables and staff would have to ask those children to stop and staff would separate them.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20240510101246
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MONTESSORI ACADEMY OF WEST COVINA
FACILITY NUMBER: 198010716
VISIT DATE: 06/26/2024
NARRATIVE
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Per interviews the dad was already filling out paper work to have his child observed and accessed due to his behavior issues. Staff had spoken with the dad on several occasions due to his child running around, not napping, spitting and puling the staffs hair, jumping on children and their bedding as they were trying to nap. LPA was provided with a copy of the parents termination notice of action, stating the parent requested to terminate his contract due to he is moving to another city that is to far to commute to this school.

Based on interviews, declarations, records reviewed and received from this facility and other entities the above allegations are deemed UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted, and a copy of this report was provided to Aysegul Inceoglu, Director.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2