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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198010716
Report Date: 08/05/2024
Date Signed: 08/05/2024 04:39:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2024 and conducted by Evaluator Cynthia Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240619141700
FACILITY NAME:MONTESSORI ACADEMY OF WEST COVINAFACILITY NUMBER:
198010716
ADMINISTRATOR:ZAFIRA FIRDOSYFACILITY TYPE:
850
ADDRESS:1030 E. MERCED AVENUETELEPHONE:
(626) 917-0767
CITY:WEST COVINASTATE: CAZIP CODE:
91790
CAPACITY:159CENSUS: 62DATE:
08/05/2024
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Aysegul Inceoglu, DirectorTIME COMPLETED:
04:47 PM
ALLEGATION(S):
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Admission Agreement
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Cynthia Reyes conducted an unannounced site inspection to present the findings of the above complaint allegation. This inspection is to ensure the health and safety standards as required by the regulations governing child care centers are met. LPA met with Aysegul Inceoglu, Director, who the complaint was gone over. Census of children who were in the facility on this date was taken.

During the course of this investigation, LPA conducted Interviews, and received and reviewed documents.
Admission Agreement: Reporting Party (RP) alleged: Staff wrongfully suspended day care child. RP states she was dropping off her daughter and she did not want to stay and began crying when RP tried to leave. RP states she then took Charli to the car with her to get RP’s phone and try to calm her down but told the staff she would bring Charli back to the classroom. RP states as she was walking her child back into the center, one of the staff met her outside and told her the director said it was best that her child did not stay at the facility that day because the way she was acting would be hard on the teachers.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2024 and conducted by Evaluator Cynthia Reyes
COMPLAINT CONTROL NUMBER: 33-CC-20240619141700

FACILITY NAME:MONTESSORI ACADEMY OF WEST COVINAFACILITY NUMBER:
198010716
ADMINISTRATOR:ZAFIRA FIRDOSYFACILITY TYPE:
850
ADDRESS:1030 E. MERCED AVENUETELEPHONE:
(626) 917-0767
CITY:WEST COVINASTATE: CAZIP CODE:
91790
CAPACITY:159CENSUS: 62DATE:
08/05/2024
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Aysegul Inceoglu, DirectorTIME COMPLETED:
04:47 PM
ALLEGATION(S):
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Personal Rights:
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Cynthia Reyes conducted an unannounced site inspection to present the findings of the above complaint allegation. This inspection is to ensure the health and safety standards as required by the regulations governing child care centers are met. LPA met with Aysegul Inceoglu, Director, who the complaint was gone over. Census of children who were in the facility on this date was taken.

During the course of this investigation, LPA conducted Interviews, and received and reviewed documents. Personal Rights: Staff did not assist day care child with toileting needs in a timely manner. Reporting party (RP) stated she had concerns that her child has returned home from the facility on multiple occasions over the past couple of months wearing a soaked diaper that appeared to not have been changed for hours. Per interviews with staff, the child had never gone home with a wet or dirty diaper as they check all the childrn before going home and staff could only think the child had wet herself during pick up when mom had arrived. .
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20240619141700
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MONTESSORI ACADEMY OF WEST COVINA
FACILITY NUMBER: 198010716
VISIT DATE: 08/05/2024
NARRATIVE
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RP states she knows she can not retract this complaint and that she should have mention it a long time ago when it happened and that the school is doing a great job with handling diaper changes and documenting since that incident had happened a while back. RP states it was on her that she never mentioned it and she had just kept an eye on the diapering. The school has a good system in place where the parent signs in and out their child and a section to mark weather the child is wet, dirty or dry at that time.

Based on interviews, declarations, records reviewed and received from this facility the above allegation is deemed UNSUBSTANTIATED. Although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted, and a copy of this report was provided to Aysegul Inceoglu, Director
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 33-CC-20240619141700
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MONTESSORI ACADEMY OF WEST COVINA
FACILITY NUMBER: 198010716
VISIT DATE: 08/05/2024
NARRATIVE
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Per staff interviews it was stated that the child was having a hard time crying and throwing herself to the ground and didn't want to let her mom go and staff tried to distract the child, however they didn't want to hurt the child as she was throwing herself to the ground. Staff had advised the parent to keep her child for the day, that it might be best to take the child home as she is having a hard time right now and she will also give the teacher's a hard time.

LPA received and reviewed then schools suspension and expulsion policy and it states, except in specific circumstances listed below, Montessori Academy of West Covina School shall not:
1) Suspend a child due to a child's behavior.
2) Encourage, persuade, or require a child's parents or legal guardian to prematurely pick up a child due to a child's behavior before the program day ends.
Even throw the word suspension was not used, the staff did advised the parent and said it might be best to take the child home. The suspension policy also states suspension will be used as a last resort in extraordinary circumstances when there us serious safety threat that cannot be reduced or eliminated without removal of the child.

Based on LPA interviews conducted and documents reviewed and received, the preponderance of evidence standard has been meet, therefore the above allegation is found to be SUBSTANTIATED at this time. A type B citations is being cited as it is not an immediate risk(s) to the health, safety, or personal rights of children in care. California Code of Regulations 101219 (f) Admission Agreements: The licensee shall comply with all terms and conditions set forth in the admission agreement. A type B citation is being cited on the attached LIC 9099D.

Exit interview conducted and report was reviewed with the Director, Aysegul Inceoglu
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20240619141700
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MONTESSORI ACADEMY OF WEST COVINA
FACILITY NUMBER: 198010716
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/05/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/16/2024
Section Cited
CCR
101219(f)
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Admission Agreements: (f) The licensee shall comply with all terms and conditions set forth in the admission agreement. This requirement was not met as evidenced by, the facility advised the parent to take her child home and not follow the schools suspension and expulsion policy.
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Director states will write up a detailed plan on how the school will ensure the suspension and expulsion policy is utilized correctly and the steps that are taken before the suspension and expulsion policy is used. Send by the POC date of 08/16/2024.
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This poses a potential health and safety risk to children in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5