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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198010716
Report Date: 10/01/2024
Date Signed: 11/18/2024 03:04:21 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2024 and conducted by Evaluator Cynthia Reyes
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240924132301
FACILITY NAME:MONTESSORI ACADEMY OF WEST COVINAFACILITY NUMBER:
198010716
ADMINISTRATOR:ZAFIRA FIRDOSYFACILITY TYPE:
850
ADDRESS:1030 E. MERCED AVENUETELEPHONE:
(626) 917-0767
CITY:WEST COVINASTATE: CAZIP CODE:
91790
CAPACITY:159CENSUS: 64DATE:
10/01/2024
UNANNOUNCEDTIME BEGAN:
08:25 AM
MET WITH:Aysegul Inceoglu, DirectorTIME COMPLETED:
05:53 PM
ALLEGATION(S):
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Physical Plant
Ratio
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Cynthia Reyes conducted an unannounced site inspection to investigate the above complaint allegations. This inspection is to ensure the health and safety standards as required by the regulations governing child care centers are met. LPA met with Aysegul Inceoglu, Director, who the complaint was gone over. Director took LPA on a otur of the faciity and census of children who were in the facility on this date was taken and staff names and positions were documented.

During the course of this investigation, LPA conducted Interviews, received and reviewed documents and LPA own observations.

Physical Plant- Reporting party stated that the 2 toilets in the restroom used by the Jellyfish and Goldish classrooms are constantly broken due to them becoming clogged. The facility is also constantly out of soap in the same restrooms.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20240924132301
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: MONTESSORI ACADEMY OF WEST COVINA
FACILITY NUMBER: 198010716
VISIT DATE: 10/01/2024
NARRATIVE
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Page 2 Continuation

Per LPA observations, one of the toilets in the bathroom with the sign on the door that states boys is not flushing. Per interviews it was stated that 2 of the toilets were clogged recently and not working and some times they don't have enough or are out of supplies like paper towels and soap.

Teacher- Child Ratio: Facility is out of ratio- Reporting party stated that the facility does not have enough staff and is out of ratio and on 09/23/2024 there were over 20 children alone with 2 staff. Per LPA review of documents and interviews conducted, on 09/23/2024 the facility was over ratio by having about 30 plus children alone with two teachers. Per interviews it was also stated that the facility is constantly out of ratio and staff are confused by the ratio the facility follows due to the facility following Title 22 and Title 5 regulations.

Based on LPA observation, documents reviewed and received and Interviews conducted, the allegation of facility is out of ratio and physical plant is determined to be substantiated at this time. California Code of Regulations (Title 22, Division & Chapter) relating to this allegation has been cited on LIC 9099-D.

LPA Reyes informed licensee Director Aysegul Inceogl, that this report dated 10/01/2024 document(s) two (2) Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Reyes informed the licensee Director Aysegul Inceogl to provide a copy of this licensing report dated 10/01/2024 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the licensee Director Aysegul Inceogl

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site inspection by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20240924132301
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: MONTESSORI ACADEMY OF WEST COVINA
FACILITY NUMBER: 198010716
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/01/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/01/2024
Section Cited
CCR
101216.3(a)
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Teacher-Child Ratio: There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, This requirement was not met as evidenced by: Interviews and documents reviewed and received showing, on 09/23/2024 in the morning, there were only
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Per Director she is actively trying to hire additional teachers/teacher aides. Per director she will revise the staff to child ratio schedule and will submit a copy to the department, as well as be trained and train the staff regarding teacher child ratio by reviewing the state laws and regulations
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2 teachers with 33 children in one class room before the next staff person arrived to work. This poses an immediate risk to the health and safety of children in care
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and the department website to review the teacher child ratio videos and submit a copy of the staff names and dates of when each staff member was trained. POC date 10/11/2024
Type A
10/01/2024
Section Cited
CCR
101239(e)(4)
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Fixtures, Furniture, Equipment and Supplies All toilets, handwashing and bathing facilities shall be maintained in safe and sanitary operating condition. This requirement was not met as evidenced by: LPA obsered a toilet not working properly and per interviews it was stated one or more toilets are always
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Director states will have the maintenance service repair the toilets and will submit a copy of the work orders. Director will also submit a documented new procedure for ensuring there is enough daily supplies such as hand soap are always available. POC date 10/11/2024
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not working properly or not at all. Interviews also stated that supplies such as soap to wash hands are not always available. This poses an immediate risk to the health and safety of children in care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Cynthia Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/01/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/01/2024
LIC9099 (FAS) - (06/04)
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