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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198011080
Report Date: 05/10/2023
Date Signed: 05/25/2023 11:45:53 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/10/2023 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20230110143750
FACILITY NAME:MONTERROSO FAMILY CHILD CAREFACILITY NUMBER:
198011080
ADMINISTRATOR:MARIA MONTERROSOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 864-4278
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:14CENSUS: 5DATE:
05/10/2023
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:Licensee Maria Elena MonterrosoTIME COMPLETED:
04:50 PM
ALLEGATION(S):
1
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9
Personal Rights
INVESTIGATION FINDINGS:
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THIS IS AN AMENDED VERSION OF THE ORIGINAL REPORT Licensing program analyst (LPA) Jeanette Estrada conducted an unannounced complaint investigation for the purpose of delivering findings for the above allegation. LPA met with Licensee Maria Elena Monterroso who gave LPA a tour of the facility. There were 5 Children with 2 staff present. During the investigation LPA conducted interviews and reviewed records. Based on evidence obtained, Child 1 attended the facility from approximately October 3rd, 2022 until January 2023. Per a report obtained from LA County Sheriff’s Department (dated 2/16/23), Child 1 did not make any revelations regarding the allegation. LPA conducted interviews with Licensee, staff, children and parents. Allegation was denied by Licensee and Staff at the facility. No eyewitnesses were identified during the investigation. Interviews conducted with parents and children did not corroborate the allegation. Based on conflicting statements made by the complainant and the parties interviewed, the LPA is unable to determine whether the allegation occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. ___Continued on page 2___

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 05/25/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20230110143750
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: MONTERROSO FAMILY CHILD CARE
FACILITY NUMBER: 198011080
VISIT DATE: 05/10/2023
NARRATIVE
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Page 2
Exit interview was conducted with the Licensee, Maria Elena. Copy of the appeal rights (LIC9058 01/16) were provided and explained. Upon receipt, Licensee posted the Notice of Site Visit. The Notice of Site Visit shall be posted for thirty (30) consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 05/10/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/10/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2