<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198011557
Report Date: 04/15/2026
Date Signed: 04/15/2026 04:04:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/07/2026 and conducted by Evaluator Tiffanie Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260207100551
FACILITY NAME:KIRKWOOD CHRISTIAN SCHOOLSFACILITY NUMBER:
198011557
ADMINISTRATOR:ROSA SERRANOFACILITY TYPE:
850
ADDRESS:10822 BROOKSHIRE AVENUETELEPHONE:
(562) 862-4251
CITY:DOWNEYSTATE: CAZIP CODE:
90241
CAPACITY:100CENSUS: 17DATE:
04/15/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Jennifer HartlTIME COMPLETED:
04:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not provide a safe environment for children while napping
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA), T. Tran arrived at the above licensed facility for the purpose of concluding the investigation of the above complaint allegation. Upon arrival, LPA met with Superintendent, Jennifer Hartl.
Based upon the evidence obtained during the course of the investigation through interviews and record reviews. 12/25/25, around 1:22PM, during naptime staff confirmed that C1 (see LIC 811) likes to cover the head when napping and staff failed to remove the blanket by allowing the child napping with a blanket covered the head until the parent arrived early and observed such incident. Based on the facts presented, this incident was the result of Title 22 Personal Rights Violation, therefore, the above personal rights allegation that staff did not provide a safe environment for children while napping was substantiated. A finding means that the complaint is substantiated, and the allegation is valid because the preponderance of the evidence standard has been met.
Facility was cited type B deficiency. Please see Complaint Investigation Report LIC 9099D for deficiency cited.
Exit interview conducted and report was reviewed with the facility representative, Jennifer Hartl.


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/07/2026 and conducted by Evaluator Tiffanie Tran
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260207100551

FACILITY NAME:KIRKWOOD CHRISTIAN SCHOOLSFACILITY NUMBER:
198011557
ADMINISTRATOR:ROSA SERRANOFACILITY TYPE:
850
ADDRESS:10822 BROOKSHIRE AVENUETELEPHONE:
(562) 862-4251
CITY:DOWNEYSTATE: CAZIP CODE:
90241
CAPACITY:100CENSUS: 17DATE:
04/15/2026
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Jennifer HartlTIME COMPLETED:
04:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not adequately supervise children resulting in children obtaining unexplained injuries while in care
Staff left child in wet or soiled clothing for an extended period of time
Staff do not ensure children have access to their water bottles at all times
Staff did not follow reporting requirements
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA), T. Tran arrived at the above licensed facility for the purpose of concluding the investigation of the above complaint allegation. Upon arrival, LPA met with Superintendent, Jennifer Hartl.
Based upon the evidence obtained during the course of the investigation through interviews and record reviews. Staff indicated that C1 did not have any serious injuries while in care and children do have access to water when needed. C1 is fully potty trained and able to use the bathroom independently. In addition, staff do communicate with parents regarding the children's health and safety. Therefore, all the above allegations have been determined unsubstantiated.
A notice of site visit was given and must remain posted for 30 days.
Exit interview conducted and report was reviewed with the facility representative, Jennifer Hartl.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 54-CC-20260207100551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: KIRKWOOD CHRISTIAN SCHOOLS
FACILITY NUMBER: 198011557
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/15/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/15/2026
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
Personal Rights- This requirement is not met as evidenced by based on record review and interviews on 12/25/25, around 1:22PM facility failed to provide healthful and comfortable accommodation by allowing C1 covering
1
2
3
4
5
6
7
Facility representative agrees to provide training to staff on topic of children's personal rights and care and supervision the submit to LPA the training materials and staff sign-in by or before 4/24/26 to clear this citation.
8
9
10
11
12
13
14
the head with a blanket while naptime which poses a potential health and safety risk to children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Tiffanie Tran
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3