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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198012150
Report Date: 09/10/2021
Date Signed: 09/10/2021 10:03:53 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2021 and conducted by Evaluator Mireya Garcia
COMPLAINT CONTROL NUMBER: 33-CC-20210526143559
FACILITY NAME:YE FAMILY CHILD CAREFACILITY NUMBER:
198012150
ADMINISTRATOR:YE, YOU AIFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 722-6419
CITY:MONTEREY PARKSTATE: CAZIP CODE:
91754
CAPACITY:14CENSUS: 5DATE:
09/10/2021
UNANNOUNCEDTIME BEGAN:
09:04 AM
MET WITH:Licensee, You Ai Ye TIME COMPLETED:
09:45 AM
ALLEGATION(S):
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Personal Rights.
INVESTIGATION FINDINGS:
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On September 10, 2021 at 9:04 a.m., Licensing Program Analyst (LPA) Mireya García, contacted facility and spoke to Licensee, You Ai Ye, via telephone due to COVID-19 and precautionary measures in order to provide the findings of the Complaint investigation. At 09:05 a.m., the call was transferred into a FaceTime tele-inspection. During this inspection interpreting was provided by CTS Language link- Interactive Voice Response via telephone by translator Lawyi #12895 in the language of Cantonese. LPA García discussed the purpose of the call. During this tele-inspection the Licensee took this LPA on a virtual tour of the facility. Per Licensee, there are eight (8) children that are currently enrolled. There were five (5) children observed to be present at the facility during this tele-inspection. Also present during the inspection was Licensee’s husband/assistant, King So.

The complaint received on May 26, 2021 alleges that a child’s personal rights was violated while in care.
REPORT CONTINUES ON THE NEXT PAGE 1 OF 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Mireya Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20210526143559
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: YE FAMILY CHILD CARE
FACILITY NUMBER: 198012150
VISIT DATE: 09/10/2021
NARRATIVE
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During this investigation, interviews were conducted and a police report from Monterey Park Police Department was obtained by Robert Kujawa, CCLD Investigation Branch Investigator. LPA Garcia conducted additional interviews with parents and children.

This agency has investigated the complaint alleging that a child’s personal rights were violated while in care. Although the allegation may have happened or is valid; Based on interviews conducted and police report records review; there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the allegation is deemed Unsubstantiated. Should additional information become available in the future, this investigation may be reopened.

A Notice of Site Visit was not provided to Licensee since a physical inspection was not conducted. Exit interview was conducted with Licensee, You Ai Ye, via tele-inspection, during which Appeal Rights were verbally explained to Licensee.

A copy of this report (LIC 9099) has been signed by LPA García. This report, along with a copy of the Appeal Rights (LIC 9058) will be scanned via e-mail to Licensee, who understands that an electronic “Read Receipt” and/or confirmation of receipt of the e-mail confirms receipt of the report and constitutes an electronic signature. The facility representative was provided with the mailing address to the Monterey Park Regional Office (1000 Corporate Center Drive, Suite 200B, Monterey Park, CA 91754) and agrees to send a copy of the signed LIC 9099 reports by email to LPA and mail originals forms to the office.
*END OF REPORT PAGE 2 OF 2.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Mireya Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2