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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198012340
Report Date: 11/25/2024
Date Signed: 11/25/2024 01:29:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/04/2024 and conducted by Evaluator Andrea Pittman
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20240904115358
FACILITY NAME:OVSEPIAN FAMILY CHILD CAREFACILITY NUMBER:
198012340
ADMINISTRATOR:OVSEPIAN, TSOVINARFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 353-3096
CITY:TUJUNGASTATE: CAZIP CODE:
91042
CAPACITY:14CENSUS: 10DATE:
11/25/2024
UNANNOUNCEDTIME BEGAN:
12:40 PM
MET WITH:Licensee Tsovinar OvsepianTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Allegation 1: Staff yelled at a daycare child.
Allegation 2: Staff does not treat daycare children with respect.
Allegation 3: Staff left a daycare child in soiled diapers resulting in a rash.
INVESTIGATION FINDINGS:
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On 11/25/2024, Licensing Program Analyst (LPA) Andrea Pittman conducted an unannounced complaint visit to deliver the findings at the facility and was met by Licensee who permitted entry to the facility. LPA toured the facility according to the facility sketch. Upon arrival, LPA observed 10 children with 2 staff members providing care and supervision.

LPAs Alemon and Pittman have conducted an investigation into the allegations including observations, interviews, and record reviews. LPAs interviewed the children, parents of the program, and any other relevant parties. As part of the investigation, LPAs obtained the children’s rosters and other documents relevant to the investigation. The investigation revealed the following evidence:

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:

DATE: 11/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20240904115358
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: OVSEPIAN FAMILY CHILD CARE
FACILITY NUMBER: 198012340
VISIT DATE: 11/25/2024
NARRATIVE
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Allegation 1: the first allegation stated that Staff yelled at a daycare child. During the investigation, it was alleged that staff yelled at a child in care. Interviews were attempted with relevant complaint parties and there was no supporting evidence that children in care are spoken to in raised tones or yelled at while in care. After reviewing all the relevant information obtained, there is not a preponderance of the evidence to support the allegation.

Allegation 2: the second allegation stated that Staff does not treat daycare children with respect. During the investigation, it was alleged that the staff does not treat daycare children with respect when speaking to them. After conducting interview with relevant parties, the evidence does not support staff does not treat children with respect when speaking to them. After reviewing the relevant information obtained, there is not a preponderance of the evidence to support the allegation.

Allegation 3: the third allegation stated Staff left a daycare child in a soiled diaper resulting in a rash. During the investigation, it was alleged that a daycare child sustained a little, red rash from being in a soiled diaper. The provided documentation did not support when the rash occurred on the child or if it occurred at the time the child was in care. After reviewing all the relevant information obtained, there is not a preponderance of the evidence to support the allegation.

After observations, record reviews, and interviews, it was determined that there was insufficient evidence that the following occurred: staff yelled at a daycare child, staff did not treat daycare children with respect, and that the staff left a daycare child in a soiled diaper resulting in a rash. The allegations could not be corroborated with the evidence found during the investigation. Therefore, the allegations have been found unsubstantiated. Although, the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the facility operated in violation of policy in this circumstance.

An exit interview was conducted, and a copy of this report was provided to the Licensee along with the Notice of Site Visit and Appeal Rights.

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:

DATE: 11/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2