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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198012363
Report Date: 08/10/2023
Date Signed: 08/14/2023 12:58:09 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2023 and conducted by Evaluator Seung Lee
COMPLAINT CONTROL NUMBER: 33-CC-20230623165520
FACILITY NAME:YOUNG PEOPLES VILLAGEFACILITY NUMBER:
198012363
ADMINISTRATOR:ANNETTE CLARKFACILITY TYPE:
850
ADDRESS:6051 N. ROSEMEAD BLVD.TELEPHONE:
(626) 287-2114
CITY:TEMPLE CITYSTATE: CAZIP CODE:
91780
CAPACITY:131CENSUS: 113DATE:
08/10/2023
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Gracie ChavezTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Facility staff is not properly supervising children in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Director Gracie Chavez.

During the course of this investigation, LPA Lee conducted interviews, made observations, and reviewed documents in regards to the above allegation.

The complaint alleges that Staff#1 did not provide proper supervision to the children in care. The complaint goes on to state that Child#1 was injured in a classroom by another child due to Staff#1 not supervising the children in the classroom which included Child#1. During an interview conducted in a previous inspection, Staff#1 denied this allegation and made no disclosure. LPA Lee observed that Staff#1 received a written warning from the Director on 06/23/2023 for an incident involving another staff member, and for not providing incident reports to parents of children in care.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20230623165520
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: YOUNG PEOPLES VILLAGE
FACILITY NUMBER: 198012363
VISIT DATE: 08/10/2023
NARRATIVE
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LPA Lee observed that Staff#1 did not sign or comment on the written warning. During an interview, Staff#1 stated the written warning was not signed due to believing that they had not done anything wrong. Staff#1 went on to state that the incident involving Child#1 being kicked by another child was not documented because they did not see the incident and Child#1 did not say anything after the incident had occurred. During an interview, the Director stated that Staff#1 was asked not to use their personal phones when providing care for children during outdoor play time. During the inspection conducted on this date, the Director informed LPA Lee that Staff#1 was no longer employed with the facility as of 07/31/2023.

Although it is possible that a staff member could have missed or not see an incident while providing proper supervision, the fact that Staff#1 received a written and verbal warnings from the Director about documenting incidents, and not looking at their personal phone while at the facility does indicate that Staff#1 was not providing the proper amount of supervision when they were working at the facility until 07/31/2023. Based on the information obtained during the investigation, the preponderance of evidence standard has been met, therefore the allegation that facility staff is not properly supervising children in care has been substantiated. California Code of Regulations,(Title 22, Division 12 & Chapter Number 1, ariticle 6), is being cited on the attached LIC 9099D.

The notice of site inspection must remain posted for 30 days during hours of operation. Failure to maintain posting during business hours will result in a civil penalty of $100.00 dollars.

Exit interview conducted with Director Gracie Chavez. Appeal rights discussed and explained.
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20230623165520
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: YOUNG PEOPLES VILLAGE
FACILITY NUMBER: 198012363
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/10/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/28/2023
Section Cited
CCR
101229(a)
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The licensee shall provide care and supervision as necessary to meet the children's needs. Thie requirment was not met as evidenced by the fact that Staff#1 received a written warning for not documenting incident reports and was warned verbally not to be on their personal
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Staff#1 is no longer employed with the facility as of 07/31/2023. The Director stated that she will conduct in person staff meeting regarding supervision.
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phones while being outside with the children during outdoor play time. This is a potential risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2023 and conducted by Evaluator Seung Lee
COMPLAINT CONTROL NUMBER: 33-CC-20230623165520

FACILITY NAME:YOUNG PEOPLES VILLAGEFACILITY NUMBER:
198012363
ADMINISTRATOR:ANNETTE CLARKFACILITY TYPE:
850
ADDRESS:6051 N. ROSEMEAD BLVD.TELEPHONE:
(626) 287-2114
CITY:TEMPLE CITYSTATE: CAZIP CODE:
91780
CAPACITY:131CENSUS: 113DATE:
08/10/2023
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Gracie ChavezTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff yells at day-care children.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Director Gracie Chavez.

During the course of this investigation, LPA Lee conducted interviews, made observations, and reviewed documents in regards to the above allegation.

The complaint alleges that Staff#1 yells at children in care. The complaint did not specify if Staff#1 yells or raises their voice for a specific reason or to any specific child in the classroom.
LPA Lee observed that Staff#1 received a written warning from the Director on 06/23/2023 for an incident involving another staff member, and for not providing incident reports to parents of children in care. LPA Lee observed that Staff#1 did not sign or comment on the written warning. During an interview, Staff#1 stated the written warning was not signed due to believing that they had not done anything wrong. LPA Lee observed that the written warning given to Staff#1 had no mention of yelling or rasing one's voice to children in care. Staff#1 is no longer employed with the facility as of 07/31/2023.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20230623165520
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: YOUNG PEOPLES VILLAGE
FACILITY NUMBER: 198012363
VISIT DATE: 08/10/2023
NARRATIVE
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The reporting party stated in the details of the allegation that Staff#1 was "always yelling at the children or raising their voice at the children". Interviews conducted during the investigation did not provide any evidence that supported or went against this allegation.

Whether a staff member is yelling or rasing their voice, the specific situation that caused either to occur is needed to determine if personal rights of the children were violated. For example, if the classroom is trying transition from one activity to another, than a staff member might have to raise their voice to get the children's attention so the classroom can begin lining up to go outside or begin preparing for meals or nap time. In this example a staff member is raising their voice to get the children's attention while the noise level was already high. Another factor is how the staff was feeling when raising their voice. For example a staff member can raise their voice to get a child's attention, but doing so while being in a frustrated or upset. This can produce a tone that can cause the child to become scared by the teacher raising their voice and be a violation of personal rights.

This department has investigated the allegation that Staff yells at day-care children. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated at this time.

The notice of site inspection must remain posted for a period of 30 days during hours of operation. Failure to maintain posting during business hours will result in a civil penalty of $100.00 dollars.

Exit interview conducted with Director Gracie Chavez. Appeal rights discussed and explained.
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5