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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198012366
Report Date: 12/11/2025
Date Signed: 12/11/2025 12:44:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/03/2025 and conducted by Evaluator Andrea Carter
COMPLAINT CONTROL NUMBER: 54-CC-20251003144224
FACILITY NAME:VILLALOBOS FAMILY CHILD CAREFACILITY NUMBER:
198012366
ADMINISTRATOR:VILLALOBOS, MARTHA ELENAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 923-4185
CITY:DOWNEYSTATE: CAZIP CODE:
90242
CAPACITY:14CENSUS: 2DATE:
12/11/2025
UNANNOUNCEDTIME BEGAN:
11:48 AM
MET WITH:Martha VillalobosTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Provider yelled at daycare child in presence of other daycare children.
Provider does not treat daycare child with respect.
INVESTIGATION FINDINGS:
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On December 11, 2025, at 11:48 AM Licensing Program Analyst (LPA) A. Carter conducted an Unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced purpose of inspection and was allowed entry to facility by licensee Martha Villalobos. There were 2 day care children present at time of inspection.

During the investigation LPA made observations, conducted interviews, and obtained records. Information gathered through interviews determined that the specific concerns raised by the Reporting Party (RP) were not corroborated by staff or other witnesses. Interviews revealed a communication breakdown between the licensee and the reporting party during pick-up, where the licensee’s behavior was considered unprofessional. This isolated instance of poor judgment and high emotions contradicts the consensus among all other witnesses, who describe the licensee as consistently respectful and maintains a positive, safe atmosphere for children in care. LPA could not confirm a pattern of disrespectful conduct displayed by the licensee. Report Continues Page 1 of 2


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Andrea Carter
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20251003144224
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: VILLALOBOS FAMILY CHILD CARE
FACILITY NUMBER: 198012366
VISIT DATE: 12/11/2025
NARRATIVE
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Page 2 of 2

Although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is Unsubstantiated.

No deficiencies will be cited today 12/11/25.

A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted with the Licensee Martha Villalobos.

Appeal Rights Given
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Andrea Carter
LICENSING EVALUATOR SIGNATURE:

DATE: 12/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2