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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198012390
Report Date: 04/02/2025
Date Signed: 04/30/2025 03:24:19 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2025 and conducted by Evaluator Joe Katrdzhyan
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250310131611
FACILITY NAME:ABC LITTLE SCHOOL STUDIO CITY, LLCFACILITY NUMBER:
198012390
ADMINISTRATOR:JENNIFER PEREZFACILITY TYPE:
850
ADDRESS:11728 MOORPARK STREETTELEPHONE:
(818) 766-5557
CITY:STUDIO CITYSTATE: CAZIP CODE:
91604
CAPACITY:88CENSUS: 71DATE:
04/02/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Director / Jacqueline BatresTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff yells at the daycare children while in care

Staff behavior poses as a risk to the daycare children
INVESTIGATION FINDINGS:
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***This is an amended report which supersedes the previous report dated 4/2/25***
On 04/02/25, at 9:30AM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced site visit to this facility to deliver findings on the above-mentioned allegations. Upon arrival, LPA met with Director / Jacqueline Batres, who guided LPA on a tour of the facility. There were 63 children with 6 staff observed in the preschool program and 8 children with 3 staff observed in the toddler program. LPA explained the purpose of today’s visit.

During the course of the investigation, interviews were conducted, surveillance footage related to the incident involving Child 1 was obtained, and copies of both staff and children's rosters were collected and reviewed.

Per Reporting Party, Staff yells at the daycare children while in care and Staff behavior poses as a risk to the daycare children.
(Please see LIC 9099C for additional information)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20250310131611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: ABC LITTLE SCHOOL STUDIO CITY, LLC
FACILITY NUMBER: 198012390
VISIT DATE: 04/02/2025
NARRATIVE
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During an interview with the Director, it was revealed that on March 6, 2025, Child 1 (C1) expressed being upset and, while speaking with the Director, stated that Staff 1 (S1) had pushed them. Upon reviewing surveillance footage of the classroom, the Director observed S1 using inappropriate hand movement with C1. LPA Katrdzhyan also reviewed the surveillance video and did not observe S1 hitting C1 but observed S1 moving C1's hand in a quick manner that was concerning. The statements obtained from the Director were found to be consistent with the footage. The Director also mentioned a prior incident involving Child 2 (C2) and S1 where C2's personal rights may have been violated by S1. Following the incident with C1, S1 was placed on administrative leave on March 6, 2025. Per the Director, in order to avoid future possible concerns, S1's employment was terminated effective March 10, 2025.

During interviews of staff, it was disclosed that S1 would yell at children for misbehavior or for spilling food. This was identified as an ongoing issue.

During the interview with C1, they reported that S1 would frequently yell at them for not completing assigned tasks. Additionally, C1 described an incident in which S1 grabbed their arm and pushed them.

During the interview with C2, they described S1 as being "mean" when C2 was unable to complete their work. It was also reported that S1 would occasionally yell at C2.

Based on LPA’s observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be Substantiated. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted with Jacqueline Batres and Appeals Rights provided.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20250310131611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: ABC LITTLE SCHOOL STUDIO CITY, LLC
FACILITY NUMBER: 198012390
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/02/2025
Section Cited
CCR
101223(a)(1)
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The licensee shall ensure that each child is accorded the following personal rights: To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not being met as evidenced by: During interviews of staff, it was disclosed that S1 yelled at children for
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The Director will conduct an in-service training with all staff on the importance of Personal Rights and ensuring compliance within this section. Copies of the training along with signatures of all attendees will be submitted to CCL by the POC due date of 5/2/25.
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misbehavior or for spilling food. This was identified as an ongoing issue. During the interview with C1, they reported that S1 would frequently yell at them for not completing assigned tasks. During the interview with C2, It was also reported that S1 would occasionally yell at C2. This poses a potential health, safety, and personal rights risk to children in care.
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Type B
05/02/2025
Section Cited
CCR
101223(a)(3)
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Personal Rights. The licensee shall ensure that each child is accorded the following personal rights: To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
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The Director will conduct an in-service training with all staff on the importance of Personal Rights and ensuring compliance within this section. Copies of the training along with signatures of all attendees will be submitted to CCL by the POC due date of 5/2/25.
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This requirement was not being met as evidenced by: On 3/6/25, C1 expressed to the Director that S1 had pushed them. Upon reviewing surveillance footage of the classroom, the Director observed S1 using inappropriate hand movement with C1. LPA Katrdzhyan also reviewed the surveillance video and did not observe S1 hitting C1 but observed S1 moving C1's hand in a quick manner that was concerning. The Director also mentioned a prior incident involving Child 2 (C2) and S1 where C2's personal rights may have been violated by S1. This poses a potential health, safety, and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3