198012468-2-22-2024-33-CC-CGUA-D36UXA-20240308145802

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198012468
Report Date: 02/22/2024
Date Signed: 02/22/2024 04:25:24 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/19/2024 and conducted by Evaluator Seung Lee

COMPLAINT CONTROL NUMBER: 33-CC-20240119111708

FACILITY NAME:	TOP KIDS		FACILITY NUMBER:	198012468
ADMINISTRATOR:	MONIQUE YIP		FACILITY TYPE:	850
ADDRESS:	2600 NEW AVE.		TELEPHONE:	(626) 573-2608
CITY:	ROSEMEAD	STATE: CA	ZIP CODE:	91770
CAPACITY:	64	CENSUS: 53	DATE:	02/22/2024
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Monique Yip		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Child sustained unexplained rashes while in care.
Staff do not provide adequate supervision.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Director Monique Yip

During the course of this investigation, LPA Lee conducted interviews, reviewed documents, and made observations in regards to the above allegations.

The complaint alleges that the facility is not providing adequate supervision. The reporting party alleged that the facility was not notifying parents of children of incidents until pick up time and that no one was present at the facility during pick up. LPA Lee was unable to get in contact with the reporting party despite attempts. The Director denied this allegation and made no disclosure. The complaint alleged that parents are not notified of incidents until pick up time but also stated there was not enough staff during pick up time. While facilities should contact parents/legal respresentative of a child immedietly for any serious injuries or incidents, informing parents in person during pick up time does meet the reporting requirement for parent's rights.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 02/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20240119111708

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TOP KIDS	FACILITY NUMBER: 198012468
	VISIT DATE: 02/22/2024

NARRATIVE

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Since LPA Lee was not able to get in contact with the reporting party, there was no way to determine if reporting requirement was not met. If the reporting party did provide a specific incident with a child in care, LPA Lee could have looked up past incident that occurred at the facility to determine if parents/legal guardian should have been contacted over the phone immediately.

The complaint also alleges that a child in care sustained unexplained rashes at the facility. The reporting party also alleged that facility may not be cleaning and sanitizing enough. It was not made clear by the reporting party if their child sustained rash from a lack of changing or another type of rash in another area of the child's body. During an interview, the Director did confirm that some children in care wear pull ups and require changing while at the facility. During the inspection LPA Lee inspected the changing area and interviewed staff members that change children's pull ups as part of their duties. LPA Lee did not observe any evidence from the observation or the interviews conducted that supported or went against the allegation.

Based on the evidence collected during the investigation, the allegation that staff do not provide adequate supervision and child sustained unexplained rash while in care may be valid. However, there is not enough preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegations are found to be unsubstantiated.

The notice of site inspection must remain posted for a period of 30 days during hours of operation. Failure to maintain posting during business hours will result in a civil penalty of $100.00 dollars.

Exit interview conducted with Director Monique Yip. Appeal rights discussed and explained.

SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 02/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/22/2024

LIC9099 (FAS) - (06/04)

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