<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198012767
Report Date: 04/25/2024
Date Signed: 04/25/2024 11:08:58 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/25/2024 and conducted by Evaluator Jennifer Hua
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240425095020
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
198012767
ADMINISTRATOR:ANA GRANADOSFACILITY TYPE:
830
ADDRESS:21639 VALLEY BOULEVARDTELEPHONE:
(909) 468-5979
CITY:WALNUTSTATE: CAZIP CODE:
91789
CAPACITY:28CENSUS: 11DATE:
04/25/2024
UNANNOUNCEDTIME BEGAN:
09:16 AM
MET WITH:Mayra MondragonTIME COMPLETED:
11:10 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility ceiling has a leak
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Complaint inspection conducted by Licensing Program Analyst (LPA) Jennifer Hua. LPA met with Assistant Director (AD) Mayra Mondragon. The purpose of the visit was announced. Allegation reviewed with AD. Per AD, facility ceiling has a leak in the Toddler Room. AD tookLPA on a tour of the facility. LPA observed 4 children in the toddler room with one staff and 7 children in the Infant room with 2 staff. LPA observed an opening on the ceiling in the toddler room and water dripping down into the trashcan underneath. Per AD, the ceiling tile crumbled and fell down yestertday in the late afternoon.

This agency has investigated the complaint alleging facility ceiling has a leak. Based on LPA's observation and interview which was conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22 are being cited on the attached LIC 9099D. An exit interview conducted with AD, copy of report provided. Notice of Site Visit form provided and must be posted for 30 days in an area accessible for review.


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Jennifer Hua
LICENSING EVALUATOR SIGNATURE:

DATE: 04/25/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20240425095020
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 198012767
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/25/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/25/2024
Section Cited
CCR
101238(a)
1
2
3
4
5
6
7
Buildings and Grounds. The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. The requirement is not met as evidenced by: LPA observed the ceiling in
1
2
3
4
5
6
7
Per AD: Already called parents to pick up their toddlers, 1 toddler has been moved to the infant room, 1 has been picked up and 2 are awaiting to be picked up. Children will not occupy the classroom until the leak is fixed. An emergency work order has been placed.
8
9
10
11
12
13
14
the Toddler room has a leak, hole in the ceiling and water dripping down into a trashcan. This poses a potential health and safety risk to the children in care.
8
9
10
11
12
13
14
Will submit photo and invoice to LPA when the ceiling is fixed.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Jennifer Hua
LICENSING EVALUATOR SIGNATURE:

DATE: 04/25/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/25/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2