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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198013441
Report Date: 09/05/2025
Date Signed: 09/10/2025 05:03:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/27/2025 and conducted by Evaluator Monica Ruiz
COMPLAINT CONTROL NUMBER: 33-CC-20250627140801

FACILITY NAME:HAYES FAMILY CHILD CAREFACILITY NUMBER:
198013441
ADMINISTRATOR:HAYES, PRISCILLAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(626) 357-3852
CITY:MONROVIASTATE: CAZIP CODE:
91016
CAPACITY:14CENSUS: DATE:
09/05/2025
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:TIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Licensee does not change infants/children diapers
Licensee is on drugs
Licensee forged documents
Licensee hit day care children
INVESTIGATION FINDINGS:
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On 9/4/2025 an unannounced investigation to deliver findings for a complaint was conducted by Licensing Program Analyst (LPA) Monica Ruiz. LPA met with Licensee, Priscilla Hayes and obtained a census of 3 children present.

LPA interviewed the Reporting Party. LPA, Monica Ruiz conducted investigative visits on 7/01/2025 and 7/10/2025. During the investigation LPA, Ruiz interviewed licensee’s assistant, Staff #1 (S1), Parent 2 (P2), and Parent 5 (P5). Parents 1,3 and 4 did not return calls from licensing. LPA Ruiz attempted to interview Child 1 and 2 (C1, C2) but they were not able to answer questions. LPA Ruiz interviewed children 4,5,7,8,9. Child #12 and 13 were unavailable for interview on 7/18/2025.

Based on observations, interviews, and records reviewed the allegations stated above deemed UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.



Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Monica Ruiz
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 33-CC-20250627140801
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: HAYES FAMILY CHILD CARE
FACILITY NUMBER: 198013441
VISIT DATE: 09/05/2025
NARRATIVE
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A Notice of Site Visit was provided and must be posted for 30 days. An exit interview was conducted, and a copy of this report was provided to the Licensee, Priscilla Hayes.
SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Monica Ruiz
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6