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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198013441
Report Date: 09/05/2025
Date Signed: 09/10/2025 05:03:38 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/27/2025 and conducted by Evaluator Monica Ruiz
COMPLAINT CONTROL NUMBER: 33-CC-20250627140801

FACILITY NAME:HAYES FAMILY CHILD CAREFACILITY NUMBER:
198013441
ADMINISTRATOR:HAYES, PRISCILLAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(626) 357-3852
CITY:MONROVIASTATE: CAZIP CODE:
91016
CAPACITY:14CENSUS: DATE:
09/05/2025
UNANNOUNCEDTIME BEGAN:
02:15 PM
MET WITH:Licensee, P. HayesTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Licensee yells and screams at day care children
INVESTIGATION FINDINGS:
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On 9/4/2025 an unannounced investigation to deliver findings for a complaint was conducted by Licensing Program Analyst (LPA) Monica Ruiz. LPA met with Licensee, Priscilla Hayes and obtained a census of 3 children present.

During the course of this investigation, LPA interviewed Reporting Party/Witness 1 (RP/W1), Staff 1 (S1), Children 1-13 and Parents 1, Parent 3, Parent 5, and Licensee. During interviews conducted, Licensee and Staff 1 admitted that Licensee yells at day care children when Licensee cannot reach the child in time and the child is about to injure themselves or hurt another child. Through interviews conducted with children and parents by IB, Child 13 disclosed that Licensee yelled at them one time.

Based on LPAs observations and interviews which were conducted and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division & Chapter are being cited on the attached LIC 9099D.

A Notice of Site Visit was provided and must be posted for 30 days. An exit interview was conducted, and a copy of this report was provided to the Licensee, Priscilla Hayes.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Monica Ruiz
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 33-CC-20250627140801
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: HAYES FAMILY CHILD CARE
FACILITY NUMBER: 198013441
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/05/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/05/2025
Section Cited
CCR
102423(a)(1)
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102423 Personal Rights (a)(1)
(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived ... (1) To be treated with dignity in his/her personal relationship with staff and other persons.
This regulation was not met as evidenced by:
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Licensee states that she will be mindful of the volume of her voice. We observed the Licensee working on volume of her voice and speaking more softly at time of inspection. Clearing deficiency.
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Based on observations and interviews, it was found that Licensee speaks loudly. This poses a potential health, safety, and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Monica Ruiz
LICENSING EVALUATOR SIGNATURE:

DATE: 09/05/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6