198014720-10-16-2023-33-CC-BVON-CXCQZW-20231107113721

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198014720
Report Date: 10/16/2023
Date Signed: 10/16/2023 12:25:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/10/2023 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20230810100243

FACILITY NAME:	ALCANTAR FAMILY CHILD CARE		FACILITY NUMBER:	198014720
ADMINISTRATOR:	ALCANTAR, AMERICA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(626) 373-4091
CITY:	SOUTH EL MONTE	STATE: CA	ZIP CODE:	91733
CAPACITY:	14	CENSUS: 8	DATE:	10/16/2023
		UNANNOUNCED	TIME BEGAN:	10:50 AM
MET WITH:	Assistant Arielle Alcantar		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

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Licensee did not provide adequate supervision of the daycare children while in care

INVESTIGATION FINDINGS:

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An unannounced inspection was conducted by Licensing Program Analyst (LPAs) Roxana Lopez and Staicy Perry on 10/16/2023. A COVID risk assessment was conducted. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 08/10/2023. LPA met with Assitant Arielle Cazarin to whom the purpose of the inspection was announced. Census was taken.

Throughout the course of the investigation, interviews were conducted with staff, children, and parents. LPA also reviewed and obtained copies of children’s roster and other documentation.

An interview was conducted with the complainant to obtain further details regarding the allegations made. Per initial complaint report, the complainant reported that Child # 1 had fallen off stairs (3 steps) and had a scratch on forehead. LPA was unable to interview child # 1.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230810100243

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ALCANTAR FAMILY CHILD CARE	FACILITY NUMBER: 198014720
	VISIT DATE: 10/16/2023

NARRATIVE

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In regards to allegation # 1 Licensee did not provide adequate supervision of the daycare children while in care- LPA conducted interviews with complainant, parents, children and staff.

LPA conducted interviews with staff # 1 and 2. Staff corroborated that child was new to the facility and getting used to the routine. Per Staff 1 & 2 on the day in questioned they were getting children ready for water play and they were all by the front door ready to go outside. Staff # 1 was in the front by the door and Staff # 2 in the back of the group. Per Staff # 1 they were in the front when a child ran back- Staff # 1 proceeded to get child who ran back and child # 1 ran out the front door and fell off the steps. Per Staff # 2 they were helping another child get dressed.

LPA conducted interviews with parents and children. Parent’s statements corroborated that they are happy with the care that their child receives and do not have any concerns about the staff or supervision. Child # 2 disclosed that a child did fall off the steps, additionally child # 2 disclosed that “everyone” was walking out when incident occurred.

This agency has investigated the complaint alleging- licensee did not provide adequate supervision of the day care children while in care. Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

No citations being cited for this investigation

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Licensee, America Alcantar

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2023

LIC9099 (FAS) - (06/04)

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