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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198015583
Report Date: 01/19/2024
Date Signed: 01/19/2024 07:58:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/16/2023 and conducted by Evaluator Dayna Chambers
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20231016103826
FACILITY NAME:WONDERLAND PRESCHOOLFACILITY NUMBER:
198015583
ADMINISTRATOR:MENA SANGANIFACILITY TYPE:
850
ADDRESS:10440 ARTESIA BLVD.TELEPHONE:
(562) 866-4919
CITY:BELLFLOWERSTATE: CAZIP CODE:
90706
CAPACITY:129CENSUS: 103DATE:
01/19/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Shannon Bautista, DirectorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff pinched child on the shoulder twice
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Dayna Chambers conducted an unannounced complaint inspection on January 19, 2024. LPA arrived at the facility at 9:00am and met with Shannon Bautista, Director, for the purpose of delivering findings for the above allegations. Also present was Mona Sangani, Owner and Jocelyne Luna, Assistant Director. LPA toured the facility with Shannon Bautista. LPA observed 13 staff and 103 children in care upon arrival. Classrooms: Classroom #2 (ages: early 4’s-with 12 children and 1 staff), Classroom #3 –(ages 2) with 14 children and 3 staff, Classroom #4 (toddler component -ages 18months to 3 years) and 2 staff, Classroom #5 (ages 3-4 years) with 24 children and 3 staff, Classroom #7 (ages 2-3 years) with 18 children and 2 staff , Classroom #8 (ages 4-5 years) with 23 children and 2 staff. During the investigation, LPA Chambers conducted interviews, reviewed records, and made observations regarding the above allegation. The complaint alleges that a staff member pinched a child on shoulder twice. Per interviews, the center’s discipline policy is to talk to the children and offer an alternate activity and when needed, speak with parents regarding disciplinary issues. Although allegations were made, evidence obtained did not reveal any witnesses or supporting evidence and interviews conducted did not corroborate the allegations. Staff denied observing any staff member pinch any child in care. LPA interviewed 6 parents out of 19 parents. The Interviews did not disclose any concerns. Parents stated their children have not mentioned any concerns while attending the center. LPA was unable to interview any eyewitness to the alleged violation. The allegation that staff pinched a child on shoulder is unsubstantiated. Based on the information obtained, there is not a preponderance of evidence to prove that personal rights were violated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred. Appeal rights were provided and discussed with the facility representative. A Notice of Site Visit (LIC 9213) was given and must remain posted for 30 days. Exit interview was conducted and report was reviewed with Shannon Bautista, Director.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Dayna Chambers
LICENSING EVALUATOR SIGNATURE:

DATE: 01/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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