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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198015819
Report Date: 11/03/2025
Date Signed: 11/03/2025 03:02:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/22/2025 and conducted by Evaluator Diana Ortiz
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250922093858
FACILITY NAME:SANTA FE KIDS COMPANY OF CALIFORNIAFACILITY NUMBER:
198015819
ADMINISTRATOR:CINDY SINSUNFACILITY TYPE:
850
ADDRESS:11304 WASHINGTON BLVD.TELEPHONE:
(562) 695-8872
CITY:WHITTIERSTATE: CAZIP CODE:
90606
CAPACITY:131CENSUS: 81DATE:
11/03/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Cindy Sinsun, DirectorTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff treated child in rough manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
An unannounced inspection was conducted by Licensing Program Analysts (LPAs) Diana Ortiz and Roxana Lopez 11/03/25. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 9/22/25. LPAs met with Leah De La Cruz to whom the purpose of the inspection was announced. Census was taken. Cindy Sinsun, Director, then continued with visit.

Throughout the course of the investigation, interviews were conducted with staff, children and parents. LPAs also reviewed and obtained copies of children’s rosters and other documentation.

Per initial complaint report, the complainant reported that Child # 1 was not being treated well at school, as the school was always talking about child’s behavior issues. Additionally, per reporting party Child # 1 disclosed that Staff # 1 was mean and that they were pushed in the restroom by staff # 1. During interview with Child # 1 no disclosure was made regarding the allegations.
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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20250922093858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: SANTA FE KIDS COMPANY OF CALIFORNIA
FACILITY NUMBER: 198015819
VISIT DATE: 11/03/2025
NARRATIVE
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In regard to allegation staff treated child in rough manner Staff # 1- 5 corroborated that they have never treated a child in a rough manner or have witnessed anyone else treat a child in a rough manner. Per staff if they have children with behavior issues they talk to the child and provide different activities for them to do, if the behavior continues, they call the front for support. Children will be taken into the office for them to calm down and then they will be taken back into the classroom to resume the activity they were doing.

LPAs conducted interviews with parents and children. Parent’s statements corroborate that they do not have any concerns with the facility or the staff in the facility and are happy with the care that their children receive. Children’s statements corroborate that they like their school and their teachers. Children did not disclose being treated in a rough manner or witnessing any other children being treated in a rough manner. Per child # 3 and # 4 if children don’t listen the teacher talks to them first and if they still are not listening, they go to the office.

This agency has investigated the complaint alleging Staff treated child in a rough manner. Based upon the evidence as presented above, the allegation has been determined to be UNSUBSTANTIATED. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with Director, Cindy Sinsun.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Diana Ortiz
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2025
LIC9099 (FAS) - (06/04)
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