<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198015820
Report Date: 07/27/2023
Date Signed: 07/27/2023 01:09:58 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2023 and conducted by Evaluator Austin Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20230522145707
FACILITY NAME:WONDERLAND PRESCHOOLFACILITY NUMBER:
198015820
ADMINISTRATOR:MENA SANGANIFACILITY TYPE:
840
ADDRESS:10440 ARTESIA BLVD.TELEPHONE:
(562) 866-4919
CITY:BELLFLOWERSTATE: CAZIP CODE:
90706
CAPACITY:18CENSUS: 13DATE:
07/27/2023
UNANNOUNCEDTIME BEGAN:
11:21 AM
MET WITH:Director Shannon BatistaTIME COMPLETED:
01:25 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights- Children are not provided with appropriate napping equipment.
Ratio- Facility is operating over ratio.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Austin Estrada conducted an unannounced complaint inspection at the above facility to deliver findings for the above allegations. LPA met with Director Shannon Batista and informed her of the purpose for visit. Director then guided LPA on a tour of the facility. There were 13 children supervised by 1 teacher in room 9 at the time of inspection. Administrator Mona Sangani arrived at approximately 9:57AM.
During the investigation, LPA conducted interviews with six children, three parents of children currently attending, three teachers, and the Administrator. During the interviews, children, staff, and a parent state that children sleep with their heads on the table during “rest period” in which children can either read a book or sleep at their tables. On 5/31/23 LPAs Austin Estrada and Susann Sanchez observed several children sleeping with their heads on the table and not on napping equipment such as cots or mats. LPAs did not observe any napping equipment (cots or mats) in the classroom available for children to use. Interview conducted with the Administrator acknowledged that sleeping equipment is not stored in the classroom. When LPA asked the Administrator if sleeping equipment is provided, Administrator stated that
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Austin Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 54-CC-20230522145707
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: WONDERLAND PRESCHOOL
FACILITY NUMBER: 198015820
VISIT DATE: 07/27/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
they “would bring a mat to the classroom, but kids don’t sleep”, therefore children are not provided with napping equipment.
Interviews conducted with children, staff, and the Administrator corroborate the above allegation that the facility is operating over ratio. While interviewing staff, it was said that children from the school age program are sent to the preschool program when the teacher-child ratio is not in compliance with Title 22, Division 12, Chapter 1 regulations. Per Administrator school age children are sent to the preschool classrooms when there are “more kids than expected” in the school age classroom. Administrator states that if the school age child is in the “preschool age group they will be able to be transferred to the preschool classroom”. LPA did not find evidence that additional staff are brought in when the teacher-child ratio is out of ratio.
Based on LPAs interviews conducted and observations made, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, (Title 22, Division 12, Chapter number 1) are being cited on the attached LIC 9099D.
The Administrator was provided with LIC 9224 Parent Acknowledgement of Report Received.
A copy of this report shall also be posted where the parent/guardian of children enter and exit the facility. Both the notice of site visit and licensing report shall remain posted for 30 consecutive days. Failure to maintain posting as required will result in a $100.00 civil penalty. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon their return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled child for the next 12 months. A signed Acknowledgement of Receipt (LIC 9224) shall be in each child’s file, acknowledging receipt. An exit interview was conducted and report was reviewed with the Director. Appeal rights were discussed and proved to the Administrator.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Austin Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 54-CC-20230522145707
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: WONDERLAND PRESCHOOL
FACILITY NUMBER: 198015820
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/27/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
07/27/2023
Section Cited
CCR
101161(a)
1
2
3
4
5
6
7
101161 Limitations on Capacity (a)
A licensee shall not operate a child care center beyond the conditions and limitations specified on the license, including the capacity limitation. This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Per Administrator, the facility will review Title 22 regulation 101161(a) and will ensure they adhere to title 22 section 101161(a).
8
9
10
11
12
13
14
Based on interviews conducted, the Licensee states that children between the preschool program and school age program are co-mingled. This is a immediate risk to the health and safety of the children in care.
8
9
10
11
12
13
14
Request Denied
Type A
07/27/2023
Section Cited
CCR
101516.5(b)(1)
1
2
3
4
5
6
7
101516.5 Teacher-child Ratio (b) There shall be a staffing ratio of one teacher and one aide present to every 28 children in attendance. (1) A teacher shall supervise no more than 14 children or with an aide a maximum of 28 children. This requirement was not met as evidenced by:

1
2
3
4
5
6
7
Per Administrator, the facility will conduct counts throughout the day to make sure they are in ratio. Administrator will have teacher contact them when they are out of ratio.
8
9
10
11
12
13
14
Based on interviews conducted, the Licensee did not ensure that the teacher-child ratio was in compliance with Title 22, Division 12, Chapter 1 regulations. This is a immediate risk to the health and safety of the children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Austin Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 54-CC-20230522145707
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK S WEST, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: WONDERLAND PRESCHOOL
FACILITY NUMBER: 198015820
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/27/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
07/27/2023
Section Cited
CCR
101223(a)(2)
1
2
3
4
5
6
7
101223 Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Per Administrator, the facility will provide appropriate sleeping equipment to school age children and store them in the classrooms.
8
9
10
11
12
13
14
Based on interviews and observations conducted, the Licensee did not ensure that children are provided with appropriate sleeping equipment by having children sleep with their heads on the table. This is a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Valarie Cook
LICENSING EVALUATOR NAME: Austin Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 07/27/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4