198015865-8-12-2022-33-CC-BVON-CHMSD4-20220825134628

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198015865
Report Date: 08/12/2022
Date Signed: 08/12/2022 01:18:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2022 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20220526153556

FACILITY NAME:	LAD N LASSIE PRESCHOOL & INFANT		FACILITY NUMBER:	198015865
ADMINISTRATOR:	ANN DAVIS		FACILITY TYPE:	850
ADDRESS:	12620 BROADWAY STREET		TELEPHONE:	(562) 945-6466
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90601
CAPACITY:	207	CENSUS: 115	DATE:	08/12/2022
		UNANNOUNCED	TIME BEGAN:	11:45 AM
MET WITH:	Assistant Director, Magali Perez		TIME COMPLETED:	01:20 PM

ALLEGATION(S):

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Children are not accorded dignity in their relationships with staff and others
Children come home with diaper rashes in the 2 yr old classroom

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced follow-up complaint inspection to deliver findings on the above allegations. A COVID risk assessment was conducted upon entry and appropriate PPE was used. LPA met with Assistant Director, Magali Perez, to whom the reason for the visit was explained. Director guided LPA on a tour of the facility. LPA observed 115 children and 21 staff present at the facility during this inspection.
During this investigation LPA conducted interviews with Assistant Director, five (5) staff, nine (9) day care parents, and attempted to interview several children in care but they were not willing to be interviewed. LPA Babcock also obtained several documents related to complaint allegations, including but not limited to, a copy of the Facility Roster (LIC 9040), copies of Roll Sheets, Parent Handbook, Parent Contract, Financial Agreement, Infant Toddler Report, and Daily Report sheet.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20220526153556

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LAD N LASSIE PRESCHOOL & INFANT	FACILITY NUMBER: 198015865
	VISIT DATE: 08/12/2022

NARRATIVE

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Allegation #1: Children are not accorded dignity in their relationships with staff and others.
According to the allegation, the faces, and hands of Child #1 (C1) and Child #2 (C2) were frequently dirty, and their hair was unkept while in care. Staff reported they consistently clean the children’s faces when dirty. LPA toured the classroom specified in the complaint on 6/3/22, 6/28/22, and 7/29/22. LPA observed the children in care had clean faces and hands, the girl’s hair were combed, and many girls’ hair were styled with braids and ponytails. Staff #1 (S1) stated, “We have a spray water bottle and every day after nap we do all the girl’s hair “. This statement is consistent with what LPA Babcock observed on 3 occasions visiting the classroom. Parents interviewed did not indicate any concerns regarding children having dirty faces or hands or unkept hair. Based on interviews and observation, there was no supporting evidence to validate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated.

Allegation #2: Children come home with diaper rashes in the 2 yr. old classroom.
Complaint alleges that C1 has been coming home with diaper rashes, including blisters, after being in care at the facility. Complainant provided LPA with pictures of a rash and text messages with Staff #1 (S1) and Staff #2 (S2) regarding the diaper rash of C1. Text stream provided by complainant indicated that S1 and S2 did not notice a diaper rash with blisters while C1 was in their care at the facility. S2 stated. “I noticed it was a little red, but nothing like the picture you sent”.
Regarding the diapering procedure at the facility, S1 and S2 stated in interviews with LPA, “We check the diapers every half hour. After each hour we change them regardless of if its dry or not.”
LPA interviewed 9 parents and no disclosures were made by former or current parents regarding their child coming home from the facility with a diaper rash.
Based on the information gathered, and interviews, there was no evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated.

There were no deficiencies cited on the above-mentioned allegations per California Code of Regulations Title 22.
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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2022

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20220526153556

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LAD N LASSIE PRESCHOOL & INFANT	FACILITY NUMBER: 198015865
	VISIT DATE: 08/12/2022

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with the Assistant Director, Magali Perez. Page 3 of 3

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 08/12/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/12/2022

LIC9099 (FAS) - (06/04)

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