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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198015866
Report Date: 07/24/2024
Date Signed: 07/24/2024 01:03:58 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/14/2024 and conducted by Evaluator Lilli Babcock
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240614113003
FACILITY NAME:LAD N LASSIE PRESCHOOL & INFANTFACILITY NUMBER:
198015866
ADMINISTRATOR:ANN DAVISFACILITY TYPE:
830
ADDRESS:12620 BROADWAY STREETTELEPHONE:
(562) 945-6466
CITY:WHITTIERSTATE: CAZIP CODE:
90601
CAPACITY:40CENSUS: 18DATE:
07/24/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Office Administrator, Cynthia AlvarezTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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9
Staff are not following proper napping procedures
Staff did not ensure the fridge was not in disrepair
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced complaint inspection to deliver findings for the above allegations. LPA met with Office Administrator, Cynthia Alvarez and Assistant Director, Magali Perez to whom the reason for the visit was explained. Assistant Director guided LPA on a tour of the facility. Census was taken. LPA observed six (6) infants with two (2) staff in the 0-12 month room; eight (8) infants with two (2) staff in the 12-18 month room; and four (4) infants with one (1) staff in the 18-24 month room were present at the facility during this inspection.

During this investigation, LPA conducted interviews with seven (7) staff, and four (4) day care parents. LPA Babcock also obtained documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), and Personnel Report (LIC 500).

Allegation: Staff are not following proper napping procedures

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 33-CC-20240614113003
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: LAD N LASSIE PRESCHOOL & INFANT
FACILITY NUMBER: 198015866
VISIT DATE: 07/24/2024
NARRATIVE
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The complaint alleges that there are not enough cribs for all infants in care. During a visit to the facility on 6/19/24, LPA Babcock observed 6 cribs in the 0-12 month room with 8 infants in attendance observed in the room. During interviews, Staff #1 and Staff #7 disclosed there have been days where there have not been enough cribs for the number of infants present.

Allegation: Staff did not ensure the fridge was not in disrepair

During interviews, Staff #1, #5, and #7 stated the bottom panel was missing from the refrigerator. Additionally, LPA observed the bottom panel to be missing from the refrigerator in the 0–12 month room during the visit on 6/19/24. LPA ran her hand over the edges of the area of the missing panel and no sharp edges were observed.

In addition, complainant stated dirty diapers and wipes were disposed of in an uncovered trash bin, there was no first aid kit in the classrooms, and caregivers do not monitor infants properly. During visits on 6/19/24 and 7/24/24, LPA observed first aid kits and covered trash bins in all classrooms and LPA observed staff monitoring infants. During interviews, staff stated there are first aid kits and covered trash bins in the classrooms, and staff stated they have never observed any staff not monitoring infants properly.

Based on the information gathered, and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

California Code of Regulations, Title 22 Chapter 1 are being cited on the attached 9099D. Deficiencies that are being cited need to be cleared to protect the children’s health and safety.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

An exit interview conducted, and the report was reviewed with Assistant Director, Magali Perez.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2024
LIC9099 (FAS) - (06/04)
Page: 7 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/14/2024 and conducted by Evaluator Lilli Babcock
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20240614113003

FACILITY NAME:LAD N LASSIE PRESCHOOL & INFANTFACILITY NUMBER:
198015866
ADMINISTRATOR:ANN DAVISFACILITY TYPE:
830
ADDRESS:12620 BROADWAY STREETTELEPHONE:
(562) 945-6466
CITY:WHITTIERSTATE: CAZIP CODE:
90601
CAPACITY:40CENSUS: 18DATE:
07/24/2024
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Office Administrator, Cynthia AlvarezTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Day care children sustained injuries due to staff neglect
Staff are inappropriately using the hand washing sink for washing dishes
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced complaint inspection to deliver findings for the above allegations. LPA met with Office Administrator, Cynthia Alvarez and Assistant Director, Magali Perez to whom the reason for the visit was explained. Assistant Director guided LPA on a tour of the facility. Census was taken. LPA observed eighteen (18) children and five (5) staff present at the facility during this inspection.

During this investigation, LPA conducted interviews with seven (7) staff, and four (4) day care parents. LPA Babcock also obtained documents related to the complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), and Personnel Report (LIC 500) and reviewed ouch reports in children's files.

Allegation: Daycare children sustained injuries due to staff neglect

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 33-CC-20240614113003
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: LAD N LASSIE PRESCHOOL & INFANT
FACILITY NUMBER: 198015866
VISIT DATE: 07/24/2024
NARRATIVE
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The complaint alleges that the bottom of the refrigerator is broken and sharp edges and broken parts caused injuries to children during play. During interviews conducted, there were no disclosures by staff, or parents regarding children sustaining injuries due to the bottom panel missing from the refrigerator. Staff did not report any injuries or ouch reports being written and LPA did not observe any ouch reports in children’s files for injuries received from the missing refrigerator panel. Parents interviewed reported they were happy with the care and supervision provided by the facility.

Allegation: Staff are inappropriately using the hand washing sink for washing dishes

During interviews, staff stated children’s dishes are not washed in the sink and the children’s dishes are placed in the children’s bags after use, to be washed at home. Parents interviewed stated they provided multiple bottles for their infants, and they would not need to be washed and refilled at the facility.

This agency has investigated the complaint alleging infants in care sustained injuries due to staff neglect and staff are inappropriately using the hand washing sink for washing dishes. Based upon the evidence as presented above, the allegations have been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegations are unsubstantiated.

There were no deficiencies cited on the above-mentioned allegations per California Code of Regulations Title 22.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Assistant Director, Magali Perez.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 33-CC-20240614113003
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LAD N LASSIE PRESCHOOL & INFANT
FACILITY NUMBER: 198015866
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/24/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/24/2024
Section Cited
CCR
101439.1(b)
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Infant Care Center Sleeping Equipment 101439.1(b) A crib or portable-crib meeting United States Consumer Product Safety Commission safety standards shall be provided for each infant who is unable to climb out of a crib
This requirement is not met as evidenced by:
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LPA observed the facility has obtained 2 additional cribs and LPA observed all 8 cribs on 7/24/24. Per Assistant Director, there are only 8 infants enrolled in the 0-12 month classroom. Deficiency cleared during visit.
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Based on observation and interviews the facility did not comply with the section cited above in 2 of 8 infants in care as LPA observed 8 infants in care at one time during the visit and only 6 cribs, which poses/posed a potential health, safety or personal rights risk to persons in care.
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Type B
07/24/2024
Section Cited
CCR
101238(a)
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101238 Buildings and Grounds (a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.
This requirement is not met as evidenced by:
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During the visit on 7/24/24, LPA observed facility has replaced the bottom panel of the refridgerator. Deficiency cleared during visit.
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Based on observation and interviews the facility did not comply with the section cited above in 1 of 3 refridgerators missing a bottom panel which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 7