198015866-10-15-2025-33-CC-BVON-DPMM2Z-20251223081422

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 198015866
Report Date: 10/15/2025
Date Signed: 10/15/2025 04:35:03 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/23/2025 and conducted by Evaluator Lilli Babcock

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20250923083938

FACILITY NAME:	LAD N LASSIE PRESCHOOL & INFANT		FACILITY NUMBER:	198015866
ADMINISTRATOR:	ANN DAVIS		FACILITY TYPE:	830
ADDRESS:	12620 BROADWAY STREET		TELEPHONE:	(562) 945-6466
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90601
CAPACITY:	40	CENSUS: 31	DATE:	10/15/2025
		UNANNOUNCED	TIME BEGAN:	02:50 PM
MET WITH:	Assistant Director, Magali Perez		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Staff force feeds infants in care
Staff uses inappropriate language with infants in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Lilli Babcock conducted an unannounced complaint inspection to deliver findings for the above allegations. LPA met with Office Administrator, Cynthia Alvarez and Assistant Director, Magali Perez to whom the reason for the visit was explained. Assistant Director guided LPA on a tour of the facility. Census was taken. LPA observed eight (8) infants with two (2) staff in the 0-12 month room; seven (7) infants with two (2) staff in the 12-18 month room; and six (6) infants with two (2) staff in the 18-24 month room to be present at the facility during this inspection.

During this investigation, LPA conducted interviews with six (6) staff, and seven (7) day care parents. LPA Babcock also obtained documents related to the complaint allegations, including but not limited to, a copy of the Facility Roster (LIC 9040), and Personnel Report (LIC 500).

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Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 10/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20250923083938

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LAD N LASSIE PRESCHOOL & INFANT	FACILITY NUMBER: 198015866
	VISIT DATE: 10/15/2025

NARRATIVE

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Allegation #1: Staff force feeds infants in care

The complaint alleges Staff #1 has been aggressive with feeding bottles to children in care. During interviews conducted, four staff stated they have observed Staff #1 force feed an infant a bottle. Staff #2 stated, “(Staff #1) doesn’t take the indication that they don’t want the bottle anymore and try to have them finish the bottle. If you tell (Staff #1) they don’t listen and ignore you. We have tried to tell the office and they have had a talk with (Staff #1). Staff have witnessed (Staff #1) and babies are kicking their feet and fighting the bottle and (Staff #1) is determined to make sure they get fed.” Staff #3 stated, “(Staff #1) is feeding the baby and they cry like they don’t want it anymore and (Staff #1) keeps on feeding the baby and forcing the baby to drink the milk. I tell (Staff #1) not to, but they still do it.” Staff #3 stated they have observed Staff #1 force feed an infant a bottle twice. Staff #4 stated they observed, “a child was really fussy and squirming around and I said “they don’t want it. Try again later. Then (Staff #1) turns in a way we can’t see (Staff #1) force feeding the bottle.” Staff #6 stated, “I have told (Staff #1) numerous times to stop and there are times they would ignore me and continue. (Staff #1) wants the child to finish the bottle to the last drop and if it takes the whole hour til the bottle finishes, they would do it”. Staff #6 stated they have seen (Staff #1) force feed an infant “every day”. During interviews Staff #1 was asked when they stop feeding an infant a bottle and they replied, “When they finish the bottle”.

Allegation #2: Staff uses inappropriate language with infants in care

The complaint alleges that a staff member in the infant room was observed getting frustrated with children in care and has been observed stating “ugh stop! You're due for a bottle, ughh just drink” and “ugh stop, your soo annoying “.

During interviews conducted, Staff #2 and Staff #6 stated they have observed the same staff member get frustrated with an infant and say “ugh stop! Your due for a bottle, ughh just drink” to infants in care. Staff #6 stated they have observed the same staff member get frustrated with an infant and say, “ugh stop, your soo annoying “.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 10/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20250923083938

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LAD N LASSIE PRESCHOOL & INFANT	FACILITY NUMBER: 198015866
	VISIT DATE: 10/15/2025

NARRATIVE

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Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D.

LPA Babcock informed facility representative, Magali Perez that this report dated 10/15/25 documents one Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Lilli Babcock informed the facility representatives to provide a copy of this licensing report dated 10/15/25 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

An exit interview conducted, and the report was reviewed with Assistant Director, Magali Perez.

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 10/15/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20250923083938

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: LAD N LASSIE PRESCHOOL & INFANT	FACILITY NUMBER: 198015866
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 10/15/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 10/17/2025 Section Cited CCR 101223(a)(2)	1 2 3 4 5 6 7	101223 Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights: ...(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Assistant Director stated the facility will conduct a training with infant staff to go over personal rights, including proper feeding, of children in care. Assistant Director stated they will submit to LPA a training agenda signed by all staff in attendance.
	8 9 10 11 12 13 14	Based on interviews conducted the facility did not comply with the section cited above as four staff stated they have observed a staff member force feed an infant, which poses/posed an immediate health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14
Type B 11/14/2025 Section Cited CCR 101223(a)(1)	1 2 3 4 5 6 7	101223 Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights: ...(1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Assistant Director stated the facility will conduct a training with infant staff to go over personal rights, including proper way of speaking to children. Assistant Director stated they will submit to LPA a training agenda signed by all staff in attendance.
	8 9 10 11 12 13 14	Based on interviews conducted the facility did not comply with the section cited above as two staff stated they have observed a staff member speaking negatively to an infant, which poses/posed a potential health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Lilli Babcock
LICENSING EVALUATOR SIGNATURE:	DATE: 10/15/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2025

LIC9099 (FAS) - (06/04)

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