<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 198016425
Report Date: 05/18/2026
Date Signed: 05/18/2026 03:59:45 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2026 and conducted by Evaluator Mary Silva
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260409164639
FACILITY NAME:KIDDIE ACADEMY OF GLENDORAFACILITY NUMBER:
198016425
ADMINISTRATOR:BETH HOLMESFACILITY TYPE:
830
ADDRESS:1339 SOUTH GRAND AVENUETELEPHONE:
(626) 691-0242
CITY:GLENDORASTATE: CAZIP CODE:
91740
CAPACITY:24CENSUS: 16DATE:
05/18/2026
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Director Nicole SantosTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Out of Ratio
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 05/18/2026 Licensing Program Analyst (LPA) Mary Silva conducted a subsequent complaint inspection to conclude the investigation regarding the above complaint allegation. LPA met with Director Nicole Santos, to whom the reason for the visit was explained. LPA was guided on a tour of the facility. Census was taken. LPA observed 16 infants with 3 Teachers and 3 assistants. Per director there are 20 infants enrolled. Facility serves infants 6 weeks- 2 years old with a capacity of 24 infants.

Complainant alleged the facility is out of ratio.

During this investigation, LPA obtained a copy of the facility roster, and personnel report, reviewed files for enrolled children and attendance records for the months of March 2026 and April 2026. LPA conducted interviews with the director, co-director and 3 daycare staff. During inspections conducted on 04/14/2026 facility was observed to be within ratio. LPA observed 4 children with 1 teacher and 1 assistant in the infant room and 12 children with 1 teacher and 2 assistants in the toddler room staff. Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20260409164639
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: KIDDIE ACADEMY OF GLENDORA
FACILITY NUMBER: 198016425
VISIT DATE: 05/18/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Teacher-child ratios were observed to be in accordance with Title 22 Regulations. The licensed facility is within the conditions, limitations, and capacity specified on the license.

Per evidence gathered and interviews conducted. There were no disclosures made that corroborate with the allegations made by reporting party. Although the allegation may have happened or are valid there is not a preponderance of evidence to prove the alleged violations did or did not occur. The evidence to prove something happened is equal to and has just as much convincing weight that it did not happen therefore the allegations are unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Appeal Rights provided.

Exit interview was conducted and report was reviewed with Director Nicole Santos.
SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Mary Silva
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2